Hello, yesterday Cortex did defragment on my second HDD disk where all my games are. It defragged diablo 4 which took 20 mins.After that it broke my disk. I can barely open any folder, games wontrun anymore. Takes ages to load a folder there.
Question
Cortex Defrag Broke My Disk
Hey there!
Thank you for bringing this issue to us. My name is Michelle. I’m part of the Razer Cortex technical support team. I am delighted to be of your assistance.
As a Razer Cortex user myself, I understand how frustrating this situation is for you. But not to worry, I will be here assisting you to resolve this issue.
For us to determine the correct resolution, it would be great if you could provide us with the information below:
- Razer Cortex logs.
- The screenshot of your Hard Disk on MY RIG page.
To protect your privacy, please share the details with us via pm.
We are looking forward to your reply. Thank you!
Michelle
+1Defragemntation is turned off for SSDs - it just has no effect. When you’ve defragmented disk, then nothing should happen (despite more disk wear).
You can download CrystalDiskInfo app and post a screenshot of the disk status and the SMART status.
Defragemntation is turned off for SSDs - it just has no effect. When you’ve defragmented disk, then nothing should happen (despite more disk wear).
You can download CrystalDiskInfo app and post a screenshot of the disk status and the SMART status.
Disk Status:
- The "HealthStatus" value is "3," which typically indicates that the disk health is good or "OK."
SMART Attributes:
- ReallocatedSectorsCount: The value is "0," suggesting that there are no reallocated sectors on the disk.
- CurrentPendingSectorCount: The value is "329," .
- UncorrectableSectorCount: The value is "0," indicating that there are no uncorrectable sectors on the disk.
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