Cortex doesn't count games time | Razer Insider
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Hello

Since yesterday I played at least 6h and joined to squad, tried 3 different games (WoW, ETS 2 and Overwatch) and Cortex still doesn't count my games time. Although my games are supported and I was launched through Cortex client and it was up when I was playing. Any ideas why thats happen?
Probably the same issue as here: /cortex-not-counting-playtime.73218/

I'd contact Razer Support, sending all details, to they'll troubleshoot the problem.
And now it works, don't know how and why, I did nothing and works. I kind of sent it message to Razer Support, but it was at friday evening, so I don't believe that they do something at weekend and without contact me that they fix it. Whatever, it works.
coolDarkPastelBlue446
And now it works, don't know how and why, I did nothing and works. I kind of sent it message to Razer Support, but it was at friday evening, so I don't believe that they do something at weekend and without contact me that they fix it. Whatever, it works.


Hey there!



Thank you for sharing your gameplay time issue here. It's great to hear that this issue was fixed on your side. Please feel free to PM us your Cortex logs or visit the Gameplay Time Troubleshooting when you encounter a gameplay time issue next time.



Please feel free to let us know if you need further assistance.



Best regards,

Michelle Chang

Razer Cortex Team
Michelle-RazerCortex


Please feel free to let us know if you need further assistance.





Sure, if something will be not ok I'll contact you, by now it's good, thanks!
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