Cortex not counting hours
ive tried again and again to get razer cortex to track my gameplay hours for the tournament and no matter what ive tried, i can't get it to track anything, even after going through the listed ways to fix it
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16 April 2021
ScottieTheGamer
ive tried again and again to get razer cortex to track my gameplay hours for the tournament and no matter what ive tried, i can't get it to track anything, even after going through the listed ways to fix it
Hello there!
Thank you very much for sharing your gameplay time issue here. My name is Michelle from the Razer Cortex Team. I will be happy to assist you with your issue.
Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I will PM you a simple guide on how to collect and upload your Cortex logs if you need my assistance.
BTW, you also can visit our Gameplay Time Troubleshooting page to try to find a resolution.
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
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