Cortex star failed, please try agian | Razer Insider

Cortex star failed, please try agian

A
  • Anonymous
  • 0 replies
Every time I try to start cortex I get this error msg. I have uninstalled, restarted my computer, reinstalled and still have the same issue. Someone please help!
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42 Replies

I
https://drive.google.com/file/d/18_FNnp1dry6tgFlacsNc8EoqKvfzGITZ/view?usp=sharing Please i have the same error help me
X
Userlevel 7
Nancy8975
Hello there,

To look into this issue, we need your help getting some Razer Cortex logs.

Please download the log tool from here -> unzip it -> run LogCollector.exe and fill out information needed -> click Output and you’ll get a zipped log file on your desktop. To send it over to our developer team, please upload the zipped file to a third-party cloud service and include the download link in your post. Your information is confidential with password protection, no need to worry.

Thank you in advance for your help.

I suggest doing what the Admin said. That would be a good place to start.
V
Same issue, and with Synapse 3 too. pls fix 😞
J
JDNSTORM
Hi folks,
I just logged in here just to reply to this thread.
If your problem is about Cortex failing to startup upon boot, the only real fix I found is that you close that "Try Again" interface then run Cortex normally (not as admin) then try restarting.
Hopefully this helps.

My fix still works like a charm. You guys better try it.
Sye_The-Vie
Rank
Userlevel 7
hammer and nails should do the trick
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
M33M0
FBro56 is right ! finish your synapse 3 as soon as possible ;p
BE TRUE ;p
V
Pareil pour moi, trop de probleme de compatibilite entre les differents peripherique razer que j'ai et les synapse 2 et 3. Vous attendez quoi Razer avec vos Logiciels et pilotes, on en a marre !!! 😢
J
Hi folks,
I just logged in here just to reply to this thread.
If your problem is about Cortex failing to startup upon boot, the only real fix I found is that you close that "Try Again" interface then run Cortex normally (not as admin) then try restarting.
Hopefully this helps.
B
Has there been any solution to this problem, I have the same problem and have tried to fix it, but the problem still persists.
J
After a long time of testing (I did tests with Windows Management Instrumental as the user kennethyha commented, but the error still appeared), I think it could be because Cortex has a problem with the Windows registry. When you click on Repair (the second of the 3 options in the RAZER Cortex uninstall window), the program is reinstalled to solve errors and Cortex works again. But this error reappears later if you proceed to perform a routine cleaning of the Windows registry with the system itself or any third-party program. In doing so, Cortex returns to present the same problem of "Cortex star failed, please try again".

So this points to a problem with the consistency of the values of the Cortex installation in the Windows registry. For some reason those values are eliminated or corrupted when the registry proceeds to do a routine cleaning. While other programs do not suffer changes, Cortex suffers from this problem. I think RAZER should proceed to investigate this and find a solution.
F
You can repair this error from the uninstaller....try uninstalling, from there you will be given multiple options....click MODIFY...rest is history............your welcome!! GG
S
here is mine. thanks in advance. I have tried installing from a new download and reinstalling it from that but it still does not work
https://ufile.io/r546kfxw
Nancy8975
Hi there,

After analyzing the logs you provided, it appears that this issue was caused by incomplete installation. Please do a clean uninstall and reinstall again to have it fixed.
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AuA_Rage
https://mega.nz/#!efRUAayK!MuYVfTaF-H7wMTH9V04SHPbbYZS9NytU5QhLT3PPWUU

What is the password for WinRAR users
G
I checked "msconfig" and all services are all running and i dunno what to do
A
https://mega.nz/#!efRUAayK!MuYVfTaF-H7wMTH9V04SHPbbYZS9NytU5QhLT3PPWUU
R
same for me
O
Same issue
Logs here :
https://www58.zippyshare.com/v/jA5fM5Pj/file.html
R
ReiFERRETTO
Eu tenho o mesmo problema


Hi, I was having the same problem
I found a solution, You had to disable Razer services in msconfig.
Re-enable and restart my computer, And it worked again.

yes this is the solution, SOLVED .. Thanks
kennethyha
Userlevel 6
kennethyha
It happened to me. First CSGO can't start, now Razer Cortex can't open, I have tried all the steps above, waiting for customer support.

Found a fix, msconfig> enable Windows Management Instrumental
kennethyha
Userlevel 6
It happened to me. First CSGO can't start, now Razer Cortex can't open, I have tried all the steps above, waiting for customer support.
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RowanDkWd
Every time I try to start cortex I get this error msg. I have uninstalled, restarted my computer, reinstalled and still have the same issue. Someone please help!

go into the razer folder and use the uninstall tool and re install
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shawn1712
any progress? i'm having the same issue

I solved the problem, you have to go to the services and enable all the razer services, from disabled to automatic and everything will be resolved.
A
same issue here
R
Ive exactly the same problem,

Logs here :
https://mega.nz/#!nT43UIJQ!As1HNI22Quiif2wc05rSCpqxpQwHzIPGiw9_J3ZUmhI
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