Cortex star failed, please try agian | Razer Insider

Cortex star failed, please try agian

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  • Anonymous
  • 0 replies
Every time I try to start cortex I get this error msg. I have uninstalled, restarted my computer, reinstalled and still have the same issue. Someone please help!
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42 Replies

Nancy8975
Hello there,

To look into this issue, we need your help getting some Razer Cortex logs.

Please download the log tool from here -> unzip it -> run LogCollector.exe and fill out information needed -> click Output and you’ll get a zipped log file on your desktop. To send it over to our developer team, please upload the zipped file to a third-party cloud service and include the download link in your post. Your information is confidential with password protection, no need to worry.

Thank you in advance for your help.
Z
The exact same thing is happening to me... have tried all the stuff like restarting, reinstalling etc.
Haven't found a solution yet myself. Have you had any luck?
Nancy8975
Hello everyone,

This issue may happen when the installation of Razer Cortex is not complete. So before reporting a bug through Razer Cortex Feedback, please try to uninstall and reinstall Razer Cortex to see how it works.

If reinstallation doesn't work, please send a feedback with logs included from Razer Cortex Feedback.

Thank you.
N
shawn1712
any progress? i'm having the same issue

I solved the problem, you have to go to the services and enable all the razer services, from disabled to automatic and everything will be resolved.
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https://mega.nz/#!efRUAayK!MuYVfTaF-H7wMTH9V04SHPbbYZS9NytU5QhLT3PPWUU
S
I have this same problem and cannot open Synapse 3 or RAZER Central either. Help?!
R
Ive exactly the same problem,

Logs here :
https://mega.nz/#!nT43UIJQ!As1HNI22Quiif2wc05rSCpqxpQwHzIPGiw9_J3ZUmhI
O
Same issue
Logs here :
https://www58.zippyshare.com/v/jA5fM5Pj/file.html
Nancy8975
Hi there,

After analyzing the logs you provided, it appears that this issue was caused by incomplete installation. Please do a clean uninstall and reinstall again to have it fixed.
V
Pareil pour moi, trop de probleme de compatibilite entre les differents peripherique razer que j'ai et les synapse 2 et 3. Vous attendez quoi Razer avec vos Logiciels et pilotes, on en a marre !!! 😢
J
JDNSTORM
Hi folks,
I just logged in here just to reply to this thread.
If your problem is about Cortex failing to startup upon boot, the only real fix I found is that you close that "Try Again" interface then run Cortex normally (not as admin) then try restarting.
Hopefully this helps.

My fix still works like a charm. You guys better try it.
A
Same to me .. Someone help us
A
Same to me. The thing is we can not even open Cortex how can we report this issue through the Feedback button in Razer Cortex????
A
Eu tenho o mesmo problema

Nancy8975
Hello there,

Sorry for my previous reply. I wasn't thinking straight.:frown_:

To look into this issue, we need your help getting some Razer Cortex logs.

Please download the log tool from here -> unzip it -> run LogCollector.exe and fill out information needed -> click Output and you’ll get a zipped log file on your desktop. To send it over to our developer team, please upload the zipped file to a third-party cloud service and include the download link in your post. Your information is confidential with password protection, no need to worry.

Thank you in advance for your help.

Hi, I was having the same problem
I found a solution, You had to disable Razer services in msconfig.
Re-enable and restart my computer, And it worked again.
A
I have the exact same issue.... how does this level of flowers even happen?
A
any progress? i'm having the same issue
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Naphemil
I have the exact same issue.... how does this level of flowers even happen?

Hello, check the settings on the msconfig, on the services tab, search for Razer services and enable
restart the computer.

K
RowanDkWd
Every time I try to start cortex I get this error msg. I have uninstalled, restarted my computer, reinstalled and still have the same issue. Someone please help!

same problem
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I encountered this problems as well when Im using my old PC before because its quite old so I need a bit of boost but now I got a beefy PC Im still using this and again I encountered it. I'll run the test as well to see if whats the problem with it.
A
Same problem. I already did most of the things said above, but nothing has worked as of now.
A
I have this error too, but only during OS boot.
Somehow it works fine when running manually.

Anybody has an idea why it happens?
A
j'ai le même problème.
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wtf is going on in razer, nothing is working
N
Here my logs. Same problem here

https://www.icloud.com/iclouddrive/0juFHU4ESC-QaFnTY2qsuiImA#Razer_Cortex_and_Razer_Synapse%5F2018%5F08%5F12%5F20%5F27%5F03.zip
A
same issue here
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