Cortex star failed, please try agian

It happened to me. First CSGO can't start, now Razer Cortex can't open, I have tried all the steps above, waiting for customer support.

ReiFERRETTO
Eu tenho o mesmo problema


Hi, I was having the same problem
I found a solution, You had to disable Razer services in msconfig.
Re-enable and restart my computer, And it worked again.

yes this is the solution, SOLVED .. Thanks

I checked "msconfig" and all services are all running and i dunno what to do

here is mine. thanks in advance. I have tried installing from a new download and reinstalling it from that but it still does not work
https://ufile.io/r546kfxw

After a long time of testing (I did tests with Windows Management Instrumental as the user kennethyha commented, but the error still appeared), I think it could be because Cortex has a problem with the Windows registry. When you click on Repair (the second of the 3 options in the RAZER Cortex uninstall window), the program is reinstalled to solve errors and Cortex works again. But this error reappears later if you proceed to perform a routine cleaning of the Windows registry with the system itself or any third-party program. In doing so, Cortex returns to present the same problem of "Cortex star failed, please try again".

So this points to a problem with the consistency of the values of the Cortex installation in the Windows registry. For some reason those values are eliminated or corrupted when the registry proceeds to do a routine cleaning. While other programs do not suffer changes, Cortex suffers from this problem. I think RAZER should proceed to investigate this and find a solution.

Hi folks,
I just logged in here just to reply to this thread.
If your problem is about Cortex failing to startup upon boot, the only real fix I found is that you close that "Try Again" interface then run Cortex normally (not as admin) then try restarting.
Hopefully this helps.

hammer and nails should do the trick

Nancy8975
Hello there,

To look into this issue, we need your help getting some Razer Cortex logs.

Please download the log tool from here -> unzip it -> run LogCollector.exe and fill out information needed -> click Output and you’ll get a zipped log file on your desktop. To send it over to our developer team, please upload the zipped file to a third-party cloud service and include the download link in your post. Your information is confidential with password protection, no need to worry.

Thank you in advance for your help.

I suggest doing what the Admin said. That would be a good place to start.