fortnite keeps crashing after downloading razer softwares | Razer Insider
Question

fortnite keeps crashing after downloading razer softwares

  • 21 December 2023
  • 3 replies
  • 87 views

So today i installed razer cortex and i boosted fortnite etc used all the tools for more fps, but now my game keeps crashing and i dont know how to fix it.


3 Replies

Hey there,

 

Thank you for sharing your issue with us. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

 

We tested this issue and did not reproduce it on our side. Could you provide us with more information? 

  1. Did Fortnite crash when you exit Razer Cortex?
  2. Which feature did you use to boost Fortnie? GAME BOOSTER or BOOSTER PRIME?
  3. Could you let us know the process you use Razer Cortex to boost this game?
  4. Could you provide us with your Razer Cortex logs via PM?

 

We sincerely apologize for the inconvenience this issue has caused you. 

 

Look forward to your reply soon. Thank you for being patient. 

 

Wish you a Merry Christmas and Happy New Year. 

 

Michelle

 

Idk when it crashed, i used all features. I factory resetted my laptop and it still doesnt work. The program messed up my whole laptop.

Idk when it crashed, i used all features. I factory resetted my laptop and it still doesnt work. The program messed up my whole laptop.

If you have factory reserred and it keeps crashing. Possibly, it is not a Razer Cortex issue. To be sure, could you provide us with your Razer Cortex logs via PM? 

 

Thank you for being patient. We look forward to your reply soon.

 

Michelle

 

 

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