Going Nuts. Squad rewards time not Counting. | Razer Insider

Going Nuts. Squad rewards time not Counting.

  • 27 October 2021
  • 8 replies
  • 16 views

I've Played over 6 Hours of Genshin Impact. And The Logs in cortex library show no time of gameplay. Yet Rewards decide to say. "Did you even try to play?:" Tried Launching Overcooked2 Nothing. Never Played or Launched the game Said Details in Squad rewards. Launched Elite Dangerous. Same Issue. Monster Hunter. Still. Reinstalled Overcooked. Nothing. Reinstalled Cortex. Nothing.
Getting really Tired. Lost a whole day. Looking at the screen Angry.
Asked the squad what they did for it to work? Answer. INSTALLED
I ask for Help. Or I might blow a Casket. I really don't wanna. My health is already turned to worse.

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8 Replies

need 1 bro https://deals.razer.com/squad-rewards/invite/21/6eecd6421f3c
Hey Al, I know your problem and I have a solution. First off You should check if you have linked your games to Razer Synapse. If that doesn't work you should uninstall Synapse and it should work then.
Userlevel 7
AlReavis
I've Played over 6 Hours of Genshin Impact. And The Logs in cortex library show no time of gameplay. Yet Rewards decide to say. "Did you even try to play?:" Tried Launching Overcooked2 Nothing. Never Played or Launched the game Said Details in Squad rewards. Launched Elite Dangerous. Same Issue. Monster Hunter. Still. Reinstalled Overcooked. Nothing. Reinstalled Cortex. Nothing.
Getting really Tired. Lost a whole day. Looking at the screen Angry.
Asked the squad what they did for it to work? Answer. INSTALLED
I ask for Help. Or I might blow a Casket. I really don't wanna. My health is already turned to worse.


Allow me to tag my peer from the Razer Cortex Team here.

Hi @Michelle-RazerCortex! Please check out this thread. Thanks in advance.
Hey there!

Thank you for sharing your gameplay time issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

To quickly help your friend out, could you please try the below method:

  • Please exit Razer Cortex.
  • Restart 'Razer Game Manager Service' in 'Task Manager'-'Services'.
  • Launch Razer Cortex again.

Then, play the game for at least 5 minutes, and check on the leaderboard to see whether the gameplay time is tracked.

If this issue persists, please feel free to provide us with the Cortex logs for further investigation. I have PMed you a simple guide to help you collect and upload your Cortex logs.

You also can visit our Gameplay Time Troubleshooting page to do quick self-support.

Best regards,
Michelle
ChristianColato
Hey Al, I know your problem and I have a solution. First off You should check if you have linked your games to Razer Synapse. If that doesn't work you should uninstall Synapse and it should work then.

Alrighty. I'll try. Thanks. At least someone trying to help. Unlike someone.
I also tried that game but maybe I like Friday Night Funkin' better
Michelle-RazerCortex
Hey there!

Thank you for sharing your gameplay time issue here. My name is Michelle from the Razer Cortex PC technical support team. I will be delighted to assist you with your issue.

To quickly help your friend out, could you please try the below method:

  • Please exit Razer Cortex.
  • Restart 'Razer Game Manager Service' in 'Task Manager'-'Services'.
  • Launch Razer Cortex again.

Then, play the game for at least 5 minutes, and check on the leaderboard to see whether the gameplay time is tracked.

If this issue persists, please feel free to provide us with the Cortex logs for further investigation. I have PMed you a simple guide to help you collect and upload your Cortex logs.

You also can visit our Gameplay Time Troubleshooting page to do quick self-support.

Best regards,
Michelle


I was Playing around trying to figure Out what could be the cause. And I had a stupid Idea. What if. Discord Streamer mode Getting in the way... I know Stupid Idea. But... Surprise Surprise... It started Counting. There is Another Possibility. That OBS is getting in the Way As at that Time I was streaming. I will keep testing. And Keep Everyone Updated if I find The Cause.
AlReavis
I was Playing around trying to figure Out what could be the cause. And I had a stupid Idea. What if. Discord Streamer mode Getting in the way... I know Stupid Idea. But... Surprise Surprise... It started Counting. There is Another Possibility. That OBS is getting in the Way As at that Time I was streaming. I will keep testing. And Keep Everyone Updated if I find The Cause.

Hey there!

Thank you so much for providing this important information for us. Our engineering team will try to investigate this issue and update you when we figure out the causes.

Enjoy playing and good luck!

Michelle