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High Background CPU Usage

BB4LIFE
At random intervals when I'm idling, I'll notice my fans seem to be running high for just browsing the web or simply browsing my desktop. So I check task manager, and Cortex is at the top of the list using about 10-20 percent of my CPU. I end up killing it and restarting Cortex; however, it can happen again during the same instance of me using my PC.
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7 Replies

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  • Anonymous
  • 0 replies
  • July 11, 2022
Hey there！ Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to assist you with your issue. Before we start could you please provide us with the below details for us to further investigate this issue?
  • Take a screenshot of the Razer-related software task details in Task Manager. I attach an image for reference.
  • Razer Cortex logs, please send them to us via PM.
We look forward to your reply and apologize for any inconvenience this issue has caused you! Thank you! Michelle
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1 person likes this
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    alexanmdv
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  • mulox
  • 1 reply
  • July 13, 2022
Yes, I am having the same exact issue. I have a beefy Windows 10 PC, 11th generation Intel i9 with 64GB of RAM, and Cortex always runs 10% usage on my CPU at IDLE
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1 person likes this
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    alexanmdv
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  • Anonymous
  • 0 replies
  • July 13, 2022
mulox
Yes, I am having the same exact issue. I have a beefy Windows 10 PC, 11th generation Intel i9 with 64GB of RAM, and Cortex always runs 10% usage on my CPU at IDLE
Hey there! We are sorry for the inconvenience this issue has caused you. For us to further investigate this issue, could you please provide us with the below information?
  • Take a screenshot of the Razer-related software task details in Task Manager. Check the image I attached in the above reply.
  • Razer Cortex logs, please send them to us via PM.
We appreciate your patience! Michelle
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1 person likes this
  • A
    alexanmdv
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  • Anonymous
  • 0 replies
  • July 20, 2022
Hey @BB4LIFE and @mulox , Thank you for bringing this issue to us. We would like to let you know that we are trying to resolve this issue in our next version. Appreciate your patience. Michelle
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BB4LIFE
2 people like this
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    alexanmdv
  • BB4LIFE
    BB4LIFE
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i seem to have the same issue as well high cpu usage after gaming would like to know if the fix is coming soon thank you!
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  • Anonymous
  • 0 replies
  • July 25, 2022
godfathers69
i seem to have the same issue as well high cpu usage after gaming would like to know if the fix is coming soon thank you!
We are sorry for the inconvenience this issue has caused you. This is not the experience that we would like you to have. We will resolve this issue in the next version of Razer Cortex. Thank you! Michelle
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  • Anonymous
  • 0 replies
  • August 17, 2022
Hey @BB4LIFE @mulox @godfathers69 , Razer Cortex released a new version today to resolve this issue. Please update your Razer Cortex to the latest version to see whether this issue persists. Thank you! Appreciate your patience! Best regards, Michelle
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