How can I exclude disabling a service that's not listed in razor? | Razer Insider

How can I exclude disabling a service that's not listed in razor?

  • 20 May 2020
  • 4 replies
  • 563 views

I use some special driver/services to be able to use a non-xbox wireless gamepad on my PC. But when I use razor, it shuts down these services. I have to manually ctrl+alt+del to open the services tab and re-enable it myself. I checked in razor settings but this service, the one it keeps killing, isn't listed there to optimize or not. So is my only choice now to constantly alt-tab out of a game and enable it manually?

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4 Replies

Hi there, sorry to hear what you encountered.

Can you provide the names of the services that are being closed? And we need your help getting some logs for investigation.

Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed.

Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.

Thank you in advance for your help.
Hi, ok I did as you said, I believe this should work:

https://drive.google.com/file/d/1jgGS9gTtvLdXY8qDv5uSLf52y2-h9_S5/view?usp=sharing

Thanks!
Exxips
Hi, ok I did as you said, I believe this should work:

https://drive.google.com/file/d/1jgGS9gTtvLdXY8qDv5uSLf52y2-h9_S5/view?usp=sharing

Thanks!

Can you give us a list of the name of the services that have been closed?

Thank you.
Hi, I'm not sure if I missed it the first time or there was a quiet update (doubt it) or if the scan didn't pick it up upon install or what, but it appeared after I restarted it. For awhile I was thinking it wasn't working though as it still closed the service, but on further inspection I think I didn't understand what "optimize" means - it basically means kill the task, right? That was confusing, because in some tabs, checking the box means keep something on, while in other tabs, checking the box means to turn it off. I think I have it figured out now though. Sorry for the confusion but thanks for the quick help.