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How to hide onscreen overlay

  • November 27, 2021
  • 5 replies
  • 3105 views
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How do I hide this onscreen overlay? It comes up when I'm in a game. I have no idea what it is or what it does. It does go away when I exit out of Cortex, so I know that it's somehow related to Cortex. I attached a picture.
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    5 Replies

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    • Anonymous
    • November 29, 2021
    Hey there! Thank you very much for sharing your issue with us here! My name is Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue. Regarding your question, Razer Cortex does not have this overlay screen feature provided for users when they play a game. Please check the game setting and see whether this feature can be disabled. Please feel free to let us know if you need further assistance. Best regards, Michelle
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    • HeezyBrown
    • Author
    • November 30, 2021
    Michelle-RazerCortex
    Hey there! Thank you very much for sharing your issue with us here! My name is Michelle from the Razer Cortex PC technical support team. I will be very happy to assist you with your issue. Regarding your question, Razer Cortex does not have this overlay screen feature provided for users when they play a game. Please check the game setting and see whether this feature can be disabled. Please feel free to let us know if you need further assistance. Best regards, Michelle
    I reached out to the game and it's not apart of their game. As long as I don't have Cortex running, it doesn't show up.
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    • Anonymous
    • November 30, 2021
    Hey there! According to the feedback from our engineering team, this issue may be caused by other software apps installed on your PC, but not from Razer Cortex. Could you PM us the apps you installed on your PC and provide us with more details? Best regards, Michelle
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      • HeezyBrown
      • Author
      • December 1, 2021
      Michelle-RazerCortex
      Hey there! According to the feedback from our engineering team, this issue may be caused by other software apps installed on your PC, but not from Razer Cortex. Could you PM us the apps you installed on your PC and provide us with more details? Best regards, Michelle
      Figured it out. It was a Dolby Atmos for Gaming program that came pre-installed on a Lenovo machine. Thanks for the help.
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      • Anonymous
      • December 1, 2021
      That is great! Please feel free to let us know if you need further assistance. Michelle
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