Today I added a game to the cortex that I had never played before and the cortex said that I have 720 hours of game time, as well as saying that I played the previous days and I added the game today. How do I remove playtime from this game?
Images: https://prnt.sc/IyoK9-bBOwvk
https://prnt.sc/9IyKg4nD34ck
https://prnt.sc/NeV1Yhodj40R
https://prnt.sc/B8Si8VvNVP-t
https://prnt.sc/KLyFRWzktWKI
I tried to follow the tutorial from this link: /razer-cortex-playtime-bug.17173/
but when I open the file "GameSettingsList" this appears: https://prnt.sc/opHqKVK9_6JI
If you need me to send you a file or a photo, you can ask me and I will send it to you.
please help me to solve this problem.
Userlevel 7
- Staff
- 1314 replies
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30 November 2022
Hey there!
Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.
If you connect your Steam, GOG, Origin, and Ubisoft Connect with Razer Cortex, the gameplay time will be synced with Razer Cortex. Even if it was the first time that you added this game to Razer Cortex, the gameplay data will be displayed in Razer Cortex if you have played this game before adding it to Razer Cortex.
If it is not your case, please feel free to provide us with your Razer Cortex logs via PM so we can further investigate this issue.
Truly appreciate your feedback and patience.
Michelle
Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.
If you connect your Steam, GOG, Origin, and Ubisoft Connect with Razer Cortex, the gameplay time will be synced with Razer Cortex. Even if it was the first time that you added this game to Razer Cortex, the gameplay data will be displayed in Razer Cortex if you have played this game before adding it to Razer Cortex.
If it is not your case, please feel free to provide us with your Razer Cortex logs via PM so we can further investigate this issue.
Truly appreciate your feedback and patience.
Michelle
My steam is already connected and still does not sync the game time.
How do I send the logs to you?
Could it be through mediafire? https://app.mediafire.com
How do I send the logs to you?
Could it be through mediafire? https://app.mediafire.com
- Staff
- 53 replies
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1 December 2022
ThomasBlavinho
My steam is already connected and still does not sync the game time.
How do I send the logs to you?
Could it be through mediafire? https://app.mediafire.com
Hey there!
You can collect your Razer Cortex logs with this guide and share the link with me via PM.
Please let me know if you need further assistance.
Krissy
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