I CAN'T INSTALL CORTEX...THE INSTALLATION JUST SHOWS SYNAPSE ONLY. HOW TO DEAL WITH THIS? | Razer Insider

I CAN'T INSTALL CORTEX...THE INSTALLATION JUST SHOWS SYNAPSE ONLY. HOW TO DEAL WITH THIS?

  • 27 October 2021
  • 7 replies
  • 467 views

I seriously cannot install cortex...

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7 Replies

Hey there!

Thank you very much for bringing this issue to us. Please visit our official website to download Razer Cortex. Thank you for your patience.

Michelle
Userlevel 7
Badge +1
Michelle-RazerCortex
Hey there!

Thank you very much for bringing this issue to us. Please visit our official website to download Razer Cortex. Thank you for your patience.

Michelle

It's not working, the installer is showing only Razer Synapse dunno why (probably installer bug?). Saw, that few users on Razer discord have the same problem.
FiszPL
It's not working, the installer is showing only Razer Synapse dunno why. Saw, that few users on Razer discord have the same problem.

So it's a bug?
Userlevel 7
Badge +1
Kirit07
So it's a bug?

Not confirmed, that's my thoughts only.
Hey @Kirit07 and @FiszPL ,

Thank you very much for bringing this issue to our attention. I have reported this issue to our engineering team. They are investigating it. We may need your logs for further investigation.

Hope you have a wonderful day!

Michelle
Hey there!

Thank you for your patience. The issue has been fixed. Could you please check it again?

You can collect your logs here: C:\\ProgramData\\Razer\\Installer\\Logs

Please feel free to let us know your windows system, 32 bit 0r 64 bit, and PM us your Logs for us to further investigate it if this issue persists.

Best regards,
Michelle
Michelle-RazerCortex
Hey there!

Thank you for your patience. The issue has been fixed. Could you please check it again?

You can collect your logs here: C:\\ProgramData\\Razer\\Installer\\Logs

Please feel free to let us know your windows system, 32 bit 0r 64 bit, and PM us your Logs for us to further investigate it if this issue persists.

Best regards,
Michelle

Okay and THANK YOU VERY MUCH!!! Now I can install it.