i cant open razer cortex | Razer Insider

i cant open razer cortex

  • 26 March 2023
  • 5 replies
  • 53 views

  • Anonymous
  • 0 replies

so ive had razer cortex for a while and its been working fine but all of a sudden its not opening, it doesnt give any notification or error it just doesnt open at all


5 Replies

Even here. Neither Cortex nor Synapse 3 does not open. Even the login screen opens but is blank. It doesn't even give the option to put the login and password. I also use macros to help me at work. Now I'm going to be hampered tomorrow because I can't use Synapse.

 

Hey there!

 

Thank you for sharing your issue with us here. I have sent you the new installer via PM. Please check it. Thank you!

 

Michelle

could you tell me how i can get my logs, thank you

Please follow the steps on this page: https://mysupport.razer.com/app/answers/detail/a_id/1685. And send them to us via PM.

 

Michelle

Even here. Neither Cortex nor Synapse 3 does not open. Even the login screen opens but is blank. It doesn't even give the option to put the login and password. I also use macros to help me at work. Now I'm going to be hampered tomorrow because I can't use Synapse.

 

could you tell me how i can get my logs, thank you

Hey there!

 

Thank you for bringing this issue to our attention. My name is Michelle from the Razer Cortex technical support team, I am delighted to be of your assistance.

 

Before we start could you please provide us with your Razer Cortex logs via pm? Our engineering team will need the logs to have a further investigation. 

 

Truly appreciate your feedback and patience. 

 

Michelle

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