My hours aren't showing up on Cortex | Razer Insider

My hours aren't showing up on Cortex

  • 27 October 2022
  • 5 replies
  • 2 views
I
Exactly as said in title. I played Raid: Shadow Legends for well over the 4 hours earlier today, but when I quit the game. It said I didn't have any hours on record for today. The funny thing is that I did get my Silver for playing the game at least 15 minutes though.
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5 Replies

I
Never mind, problem solved I think, the notification came up saying that 'You are now playing for Silver'.
Sye_The-Vie
Rank
Userlevel 7
Good thing it got sorted automatically, there can be technical delays.
Do ask official RAZER Support for help, if the delay has been going on for more than 2 days
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
A
Iceking688
Exactly as said in title. I played Raid: Shadow Legends for well over the 4 hours earlier today, but when I quit the game. It said I didn't have any hours on record for today. The funny thing is that I did get my Silver for playing the game at least 15 minutes though.

Hey there!

Thank you for sharing your issue with us on this thread. My name is Michelle from the Razer Cortex technical support team. I will be very delighted to be of your assistance.

If I understand you correctly, did you mean that you have played Raid: Shadow Legends for 4 hours, but the gameplay hours are not recorded in the Squad Rewards campaign, while you indeed claim your Razer Silver in Play to Earn, am I right?

If yes, please feel free to provide us with your Razer Cortex logs.

Appreciate your patience.

Michelle
I
Yes, that was correct, but as I said, the problem has resolved itself, so there is no need for intervention. If it happens again though I will provide the Cortex logs.
A
Iceking688
Yes, that was correct, but as I said, the problem has resolved itself, so there is no need for intervention. If it happens again though I will provide the Cortex logs.

That is great! Please always let me know if you need further assistance.

Michelle
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