Hmmm... strange. Did you've tried to remove game from game list in Cortex then click on refresh/search games icon?

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FiszPL
Hmmm... strange. Did you've tried to remove game from game list in Cortex then click on refresh/search games icon?

the game doesn't even show in cortex

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grazcy
Try to run Raid as usual, but today it doesn't display the "Play" anymore, try to reinstall still not working too.
Even I try to run the game itself from my desktop it doesn't detect too. No silver earning.

Hi @grazcy,
Try to go to Launcher > My Library > Press on the Refresh. Once you done that, restart Razer Cortex.

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grazcy
Try to run Raid as usual, but today it doesn't display the "Play" anymore, try to reinstall still not working too.
Even I try to run the game itself from my desktop it doesn't detect too. No silver earning.

Hey there!

Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

To resolve your issue, please follow the below steps to give it a try:

1. Uninstall and reinstall Raid: Shadow Legends to the default position. You can change your game's installation path by selecting a different destination drive, but do not make any changes to the folders or directories.
2. Make sure the game and the Plarium client are installed in the same folder.
3. Exit Razer Cortex.
4. Delete the folder: C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid from your PC.
5. Restart ‘Razer Game Manager Service 3’:

• Go to ‘Task Manager’ > ‘Services’.
  
• Right-click on ‘Razer Game Manager Service 3’ to Restart it.
  
• Re-launch Razer Cortex.
  

6. Launch the game. Please make sure Razer Cortex is working in the background.
7. Check whether Raid is added to Razer Cortex MY LIBRARY.
8. Go to "REWARDS">"PAID TO PLAY" to see whether there is a PLAY button on the cover art.

If this issue persists, please provide us with your Razer Cortex logs via PM.

Thank you! Appreciate your patience.

Michelle

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Michelle-RazerCortex
Hey there!

Thank you very much for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance.

To resolve your issue, please follow the below steps to give it a try:

1. Uninstall and reinstall Raid: Shadow Legends to the default position. You can change your game's installation path by selecting a different destination drive, but do not make any changes to the folders or directories.
2. Make sure the game and the Plarium client are installed in the same folder.
3. Exit Razer Cortex.
4. Delete the folder: C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid from your PC.
5. Restart ‘Razer Game Manager Service 3’:

• Go to ‘Task Manager’ > ‘Services’.
  
• Right-click on ‘Razer Game Manager Service 3’ to Restart it.
  
• Re-launch Razer Cortex.
  

6. Launch the game. Please make sure Razer Cortex is working in the background.
7. Check whether Raid is added to Razer Cortex MY LIBRARY.
8. Go to "REWARDS">"PAID TO PLAY" to see whether there is a PLAY button on the cover art.

If this issue persists, please provide us with your Razer Cortex logs via PM.

Thank you! Appreciate your patience.

Michelle

The Locker doesnt work either nothing work. after reinstall same, keep asked me to download the game but I already installed this game and run it.

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Hey there!

Thank you for sharing the screenshot with us.

Could you please provide us with your Razer Cortex logs via PM?

Before we resolve this issue, please use the steps mentioned above to troubleshoot on your side:

• Remove the game from Razer Cortex MY LIBRARY.
  
• Uninstall and reinstall the game to the default position.
  
• Remove the folder C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid from your PC.
  
• Restart ‘Razer Game Manager Service 3’.
  
• Launch Razer Cortex.
  
• Launch the game.
  
• Check whether the game is added to your library.
  
• Check whether you can earn Razer Silver by playing this game.
  

We look forward to your reply. Truly appreciate your time and feedback.

Michelle

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Michelle-RazerCortex
Hey there!

Thank you for sharing the screenshot with us.

Could you please provide us with your Razer Cortex logs via PM?

Before we resolve this issue, please use the steps mentioned above to troubleshoot on your side:

• Remove the game from Razer Cortex MY LIBRARY.
  
• Uninstall and reinstall the game to the default position.
  
• Remove the folder C:\\ProgramData\\Razer\\GameManager3\\Data\\rzr_userid from your PC.
  
• Restart ‘Razer Game Manager Service 3’.
  
• Launch Razer Cortex.
  
• Launch the game.
  
• Check whether the game is added to your library.
  
• Check whether you can earn Razer Silver by playing this game.
  

We look forward to your reply. Truly appreciate your time and feedback.

Michelle

I have problem with second game: Jade Dynasty: New Fantasy. PC version installed. The game is visible and starts with Razer Cortex. The GAME BOOSTER will also start up. Unfortunately, after several seconds, during the game, the GAME BOOSTER closes. Thus, it stops earn anything, including SILVER coins. The method given by you above does not help. It doesn't count coins and today it's x2. I am attaching a video showing the operation of Cortex Booster

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Hey @mktigerPL ,

Thank you for sharing your video with us. My name is Michelle from the Razer Cortex technical team. I am happy to be of your assistance.

This game has its own launcher, to make sure that the game is monitored successfully, when you launch the game from Razer Cortex, Razer Cortex will boost twice in total. First, boost the launcher, then, restore. When you click "Start" to launch the game, Razer Cortex will start boosting again, then, restore when you exit the game.

When you click the "Start" to launch the game, Razer Cortex will start monitoring your gameplay time. From your video, you started the launcher but didn't start the game, which is why your gameplay time is not monitored.

Please follow the below steps to try again:
1. Click the "PLAY" button on the cover art.
2. When the launcher is started, Razer Cortex will start boosting. Then, restore.
3. Please click "Start" to launch the game. At the same time, Razer Cortex will start boosting the game.
4. Play the game for at least 10 minutes and see whether you can claim the 50 Razer Silver from the 'Play to Earn" page.

If this issue persists, please feel free to provide us with your Razer Cortex logs via PM.

We truly appreciate your time and feedback.

Thank you!

Michelle

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I know that they lowered from 6 to 3 coins, but just count it:

• 3 hours = 180 min.
  
  
  
• 3 coins per 1 minute That means 3 hours = 540 coins
  
  

And as I said, I got about 200 coins instead of 500, but it doesn't really matter anymore, since you cant alter the past yet Just want to know how to fix no zSilver "bug"

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MonatalBrowink
I know that they lowered from 6 to 3 coins, but just count it:

• 3 hours = 180 min.
  
  
  
• 3 coins per 1 minute That means 3 hours = 540 coins
  

And as I said, I got about 200 coins instead of 500, but it doesn't really matter anymore, since you cant alter the past yet Just want to know how to fix no zSilver "bug" :/

Hey there!

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I am sorry that I am a little confused about your issue.

In Razer Cortex PC, you will receive 5 Razer Silver for each minute of gameplay, and earn 75 Razer Silver at most per day from Nov 11-Nov 18 by playing the featured games.

Regularly, there will be 50 Razer Silver in total each day, but we will also have 2x Razer Silver for some games, so this will vary from time to time.

Please let me know more details of your issue. So I can help you out.

Thank you!

Michelle

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Michelle-RazerCortex
Hey @mktigerPL ,

Thank you for sharing your video with us. My name is Michelle from the Razer Cortex technical team. I am happy to be of your assistance.

This game has its own launcher, to make sure that the game is monitored successfully, when you launch the game from Razer Cortex, Razer Cortex will boost twice in total. First, boost the launcher, then, restore. When you click "Start" to launch the game, Razer Cortex will start boosting again, then, restore when you exit the game.

When you click the "Start" to launch the game, Razer Cortex will start monitoring your gameplay time. From your video, you started the launcher but didn't start the game, which is why your gameplay time is not monitored.

Please follow the below steps to try again:
1. Click the "PLAY" button on the cover art.
2. When the launcher is started, Razer Cortex will start boosting. Then, restore.
3. Please click "Start" to launch the game. At the same time, Razer Cortex will start boosting the game.
4. Play the game for at least 10 minutes and see whether you can claim the 50 Razer Silver from the 'Play to Earn" page.

If this issue persists, please feel free to provide us with your Razer Cortex logs via PM.

We truly appreciate your time and feedback.

Thank you!

Michelle

I didn't run the game on my video because it didn't make sense. I recorded it just to show that the BOOSTER is going OFF. After clicking START, the game starts, but BOOSTER again does not. It does not monitor the game and does not charge SILVERS. I already checked it on Saturday, as well as a few other ways. My hero is level 11. Simply, it only starts the BOOSTER once, which turns itself off and does not start again, despite the running game. I can make a longer video if you wish. Since Saturday, he has been charging me SILVERS only for Raid: Shadow Legends, not for Jade Dynasty. I sent you my logs via PM.

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Hey there!

Thank you for sharing your Razer Cortex logs with us. We have received it. Thank you!

Michelle

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Sorry I didn't reply but the premiere of Warzone etc. I managed to fix the problem, I had to reinstall the game in the root directory of the drive, and not, as always, in the GAMES directory. It started charging SILVERS only from 15 Nov 2022. Unfortunately, 5 days lost, Thursday to Monday, did not charge due to this error.

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mktigerPL
Sorry I didn't reply but the premiere of Warzone etc. I managed to fix the problem, I had to reinstall the game in the root directory of the drive, and not, as always, in the GAMES directory. It started charging SILVERS only from 15 Nov 2022. Unfortunately, 5 days lost, Thursday to Monday, did not charge due to this error.

We are sorry for the inconvenience this issue has caused you. When the game is not installed in the default directory, Razer Cortex may not detect it successfully.

Michelle

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But how would I know about it? I usually install games in the GAMES directory, sometimes in PROGRAM FILES. And always the RAZER CORTEX worked. And here I had to install the game in the root directory of the drive.

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mktigerPL
But how would I know about it? I usually install games in the GAMES directory, sometimes in PROGRAM FILES. And always the RAZER CORTEX worked. And here I had to install the game in the root directory of the drive.

You can check the installation directory of your game via Razer Cortex > MY LIBRARY > GAME COVER ART > SETTINGS > Open installation directory.

Michelle

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