RAZER Support @Michelle-RazerCortex can assist

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Ver.onii-chan
Hi, me and my friends are trying to make some Razer silver coins, but in the last two days my Razer Cortex has stopped counting my game hours.

I tried many times to restart the program and it is up to date, and I am sure that the games I played are supported (these are New World, Rocket League, Dead By Daylight).

Hey there!



Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I will be delighted to assist you with your issue.



Before we start could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a guide to help you collect and upload your logs.



To quickly help you out, please try the below method and see whether it can be fixed.

• Exit Razer Cortex.

• Go to ‘Task Manager’ > ‘Services’.

• Right-click on ‘Razer Game Manager Service’ to Restart it.

• Re-launch Razer Cortex.



We apologize for any inconvenience this has caused you! We appreciate your patience and understanding.



Best regards,

Michelle

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