Razer Cortex has had a significant impact on my computer's performance | Razer Insider
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Razer Cortex has had a significant impact on my computer's performance

  • March 29, 2023
  • 1 reply
  • 500 views
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Razer Cortex has had a significant impact on my computer's performance. I have observed that when I am not using Razer Cortex, my frames per second (FPS) is consistently at 60. However, when Razer Cortex is running in the background, my FPS drops to 20-30. I am curious if anyone has any insights as to why this is happening.

    1 Reply

    A
    • Anonymous
    • March 30, 2023

    Hey there!

     

    Thank you for posting your issue with us here. My name is Michelle from the Razer Cortex techicla support team. I am delighted to be of your assistance. 

     

    We sincerely apologize for the inconvenience this issue has caused you. 

     

    Regarding your issue, could you please follow th below steps to troubleshoot on your side?

    1. Launch Razer Cortex 10.
    2. Go to "LAUNCHER" > "IN-GAME".
    3. Toggle off the "CUSTOM DISPLAY" option.
    4. If the issue persists, go to "GAME BOOSTER" > "BOOST".
    5. Under "Specials", deselect "Enable CPU Core".
    6. If the issue still persists, go to "GAME BOOSTER" > "BOOST".
    7. Disable "Auto Boost".
    8. Go to "LAUNCHER" > "IN-GAME".
    9. Disable all FPS-related features.

    If the issue persists, please feel free to send your Razer Cortex logs with us via PM. 

     

    Appreciate your patience.

     

    Michelle

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