Razer Cortex not counting my play time. | Razer Insider

Razer Cortex not counting my play time.

  • 17 June 2021
  • 7 replies
  • 172 views

I have been playing for some time and noticed Razer Cortex hasn't been counting my time.

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7 Replies

Rey831
I have been playing for some time and noticed Razer Cortex hasn't been counting my time.

Hey there!

We are sorry for the inconvenience this issue has caused you. My name is Michelle and I will be delighted to assist you with your issue.

Could you please restart Razer Cortex and see whether this issue persists? If yes, please feel free to provide us with your Cortex logs.

I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check out if you need it.

Thank you very much for your patience and cooperation.

Best regards,
Michelle
Michelle-RazerCortex
Hey there!

We are sorry for the inconvenience this issue has caused you. My name is Michelle and I will be delighted to assist you with your issue.

Could you please restart Razer Cortex and see whether this issue persists? If yes, please feel free to provide us with your Cortex logs.

I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check out if you need it.

Thank you very much for your patience and cooperation.

Best regards,
Michelle

Mine to. I have been trying to accumulate time for the Season 7 awards for my squad but it is stuck at 4 hours. I did it yesterday but today it doesn't work.
Hey there!

Thank you very much for bringing this issue to us.

Could you please check the Gameplay Time Troubleshooting page to see whether you can fast resolve this issue on your side?

At the same time, could you please provide us your Cortex logs for us to further investigate this issue?

I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check out if you need it.

Thank you for your patience. We are sorry for the inconvenience this issue has caused you!

Michelle
bitTIGERSEYESkobeloff138
Mine to. I have been trying to accumulate time for the Season 7 awards for my squad but it is stuck at 4 hours.


has the issue been resolved? you can only accumulate 4 hrs per 24 hour period. hopefully resetting the day adn cortex sorted out your issues.
I am having the same issue! I think the problem is that my game target is pointing to an old location on a different hard disk. I have tried uninstalling Cortex and Re-Installing. I have made sure that after uninstalling all the cortex files are gone. But after re-install it still shows the game pointing to the wrong target! I have attached a screenshot

I don't know what else to do and its making it so all the hours I have played are not counted toward Squad Rewards.
Raven-Technik
I am having the same issue! I think the problem is that my game target is pointing to an old location on a different hard disk. I have tried uninstalling Cortex and Re-Installing. I have made sure that after uninstalling all the cortex files are gone. But after re-install it still shows the game pointing to the wrong target! I have attached a screenshot

I don't know what else to do and its making it so all the hours I have played are not counted toward Squad Rewards.



My issue was fixed. I didnt delete the GameData folder...
Raven-Technik
My issue was fixed. I didnt delete the GameData folder...

That is great! Please feel free to let us know if you need further assistance.

Michelle