Hey there!

Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to help you out. 

We sincerely apologize for the inconvenience. To quickly locate the causes, could you help provide us with your Razer Cortex logs via pm for us to further investigate this issue?

We look forward to your reply soon. Thank you for your patience. 

Michelle