Razer cortex not detecting supported games.

Hey there!

Thank you for sharing your issue with us. My name is Michelle, I’m part of the Razer Cortex technical support team. I am happy to help you out. 

Before we start, please check and apply the following:

1. The game you are playing is the official version, instead of a game with another third-party launcher.
2. If you play games that require a launcher, the game and the launcher should be installed in the same folder.
3. Razer Cortex is running on your PC before you launch the game.
4. Your game is not added to “MY LIBRARY” manually. If you have added it by clicking on the “+” icon > “Add game”, you need to proceed to the game’s profile page and click on the “Settings” > “Remove”.
5. The folder C:\ProgramData\Razer\GameManager3\Data\rzr_userid is deleted from your PC.
6. Restart Razer Cortex and reinstall the game to the default position before attempting to rescan the game in Razer Cortex.

If this issue still persists after you applied the above methods, please provide us with your Razer Cortex logs via PM.

We appreciate your patience. 

Michelle

What can I do if the + is not working? how can i connect my game manually with the Cortex? Is it because of the Mouse? Thank you!

Hey there!

We strongly suggest adding your game automatically to Razer Cortex with any method below:

1. Click on the Refresh icon. 

2. Launch your game with Razer Cortex running in the background. 

Adding a game manually will cause potential issues. Such as Razer Cortex cannot track the gameplay time correctly. 

If the + icon is not working, please let us know. It may be a bug. 

Thank you!

Michelle

Hi, Michelle,

Thanks for replying back!

You know, the problem is , the refresh icon is alway turning in circles, it never stops and there is nothing in my cortex library and the + button is always gray.. which is invalid..

Best wish,

Miya

Hi Miya,

We assume this issue was caused by GMS. Please follow the below steps to restart ‘Razer Game Manager Service 3’:

• Exit Razer Cortex.
• Go to ‘Task Manager’ > ‘Services’.
• Right- click on ‘Razer Game Manager Service 3’ to Restart it.
• Re-launch Razer Cortex.

If this issue persists, please provide us with your Razer Cortex logs  via PM for us to further investigate this issue. 

Thank you for your patience. 

Michelle

there is no restart button, but start, each time i click on start it will became stopped soon, what’s wrong? thanks for your help!

Why GMS is not working? It stops by itself..

Hi Miya,

Thank you for providing us with these useful information. To investigate this issue, could you please share your Razer Cortex logs  with us via PM? 

We look forward to your reply soon. Thank you for your patience. 

Michelle

Hi there, 

I have the exact same issue as Miya did with Razer Cortex, did you find an eventual solution? If so, please share. 

Cheers, 

Anthony

Hi, I currently have the same problem, did you find any solution? what can I do? I followed all the instructions here and find the exact same condition as given above, please help as I really need razer cortex.

Cheers

HI, Michelle! There is no folder rzr_userid on my pc. How can i fix that. Where can i find this folder. I already reinstalled razer cortex, But it didnt help me.

cortex_log_collector_2.0.10.1

Was this issue resolved for anyone having it? I’m having the same problem now after a reboot during a windows update. Following the instructions above didn’t help.

Update: I was able to resolve my issue by reinstalling Cortex. 

Yeap, seems reinstalling is the only solution here, thanks anyways!