Razer Cortex not opening! | Razer Insider
Question

Razer Cortex not opening!

  • 27 May 2023
  • 6 replies
  • 314 views

I just tried Windows 11 and went back to Windows 10. Now when I try to open the app the tray works but the window doesn’t pop up, just shows up for a second on the taskbar and disappears. I haven’t had this problem before converting to Windows 11 and going back. I tried every solution on the internet like uninstalling and reinstalling, running as administrator, in compatibility mode, installing WebView2 (said it was already installed) and ending all processes about Cortex and relaunching. What else can I do?


6 Replies

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle and I am a member of the Razer Cortex technical support team. I am here to help you with your concern.

 

We sincerely apologize for the inconvenience this issue has caused you. In order for us to better understand your issue and provide you with a prompt resolution, could you please provide us with the details below?

  1. Send Razer Cortex logs to us via pm.
  2. Share a screenshot of your system tray. We need to know whether the games icons and “BOOST NOW” button are there to make sure that all processes worked fine. 

Thank you for your cooperation and we look forward to resolving your issue.

 

Michelle

@Michelle-RazerCortexPC i also have the same issue, cortex wont start after reinstall and repair

 

@Michelle-RazerCortexPC i also have the same issue, cortex wont start after reinstall and repair

 

Hey there!

 

Thank you for sharing your issue with us. Could you provide the details below:

  1. Send Razer Cortex logs to us via pm.
  2. Share a screenshot of your system tray. We need to know whether the games icons and “BOOST NOW” button are there to make sure that all processes worked fine. 

 

Thank you for your cooperation and we look forward to resolving your issue.

 

Michelle

@Michelle-RazerCortexPC how do i PM, haven't been here before

 

@Michelle-RazerCortexPC how do i PM, haven't been here before

 

You can visit this page https://insider.razer.com/members/michelle-razercortexpc-480651, then, click on “SEND MESSAGE” button to send me a private message. 

 

Michelle

The technical team needs to fix this issue. I can’t tell you how many times I had to uninstall/reinstall Cortex to get it to open. Sending the logs as PM is no help. I run a gaming computer (MSI) and Windows 11. I have NO issues with my other apps, just Razer Cortex. Try to open normally or as an admin doesn’t cure anything. It works for awhile the stops for no apparent reason.

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