Razer Cortex PC Paid to Play doesn't Track Since Today | Razer Insider
Question

Razer Cortex PC Paid to Play doesn't Track Since Today

  • 24 March 2023
  • 3 replies
  • 39 views
AlphaTay
Userlevel 7

Hi, Razer Cortex PC Paid to Play doesn't Track Since Today. Please Fix it, Thx in adv.

Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.

3 Replies

Michelle-RazerCortexPC
Userlevel 7

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex PC technical support team. I am delighted to be of your assistance. 

 

We tested the three featured games on our side after receiving your case, we did not find any tracking issue. Please check the screenshots below:

 

When you start the featured games on your PC with Razer Cortex working in the background, there will be a notification saying that the game was featured in Play to Earn. If you did not get that notification, please check whether you added the game to Razer Cortex by clicking on the “+” icon > “Add game”. Games that are manually added to Razer Cortex cannot be tracked normaly. In such a case, please follow the below steps.

  1. Please proceed to the game’s profile page and click on the “Settings” > “Remove”.
  2. The folder C:\ProgramData\Razer\GameManager3\Data\rzr_userid is deleted from your PC.
  3. Restart Razer Cortex and reinstall the game to the default position before attempting to rescan the game in Razer Cortex.

If this issue persists, please feel free to provide us with your Razer Cortex logs via pm.

 

Thank you for your feedback and patience. 

 

Michelle

AlphaTay
Userlevel 7

hi, i just tested it again, it is working now. but when i did it multiple times few hours ago, it isnt working, i have tried to restart steam and all razer related services after 1st failed attempt but it isnt working too. thx.

Receipt: zSilver Redemption : 2017 : Razer BlackWidow X Tournament Edition Chroma ; 2018 : Razer Lancehead Tournament Edition ; Receipt: Razer Silver Redemption : 2019 : Razer DeathAdder Essential ; Steam Wallet Code ; Rise of the Tomb Raider: 20 Year Celebration (Steam Key) ; 2020 : Razer BlackWidow Lite (All Layouts, Black Color) ; 2021 : Razer Huntsman Tournament Edition ; Razer Basilisk V2 ; 2022 : Razer Viper 8KHz ; 2023 : Razer Viper 8KHz ; All Earned Through Free To Do Razer Cortex PC & Android Silver Mission Daily, thx Razer.
Michelle-RazerCortexPC
Userlevel 7

hi, i just tested it again, it is working now. but when i did it multiple times few hours ago, it isnt working, i have tried to restart steam and all razer related services after 1st failed attempt but it isnt working too. thx.

There may be many scenarios, such as the nework connection, Game Manager Service etc. If possible, could you please provide us with your Razer Cortex logs via pm. Our engineering team will find out the cause of this issue after investigating your logs.

 

Truly appreciate your feedback and patience. Hope you will have a wonderful weekend.

 

Michelle

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