Razer Cortex System Scan Stuck at 21% on file: HTML help

LebongJames9 · 2019-01-31T17:45:37+00:00

After experiencing an issue with windows defender, i did a system refresh in order to resolve the issue, which it fixed. unfortunately this caused an issue with the razer cortex system cleaner as soon as the computer booted back up. Every time i try and do a system clean, the scan stops at exactly 21% on the file HTML help. It says that 3.4 GB out of 3.8 GB is being used up by this file, which is no small amount of memory for RAM. Keep in mind that my PC is a Razer blade 15 V1 and is not even 1 month old, the computer was very lightly used before the system refresh, with only a few programs like microsoft office, itunes, nvidia geforce, WoW and fortnite. I have been dealing with razer reps for days not and nothing is happening, can someone please help if they have any knowledge of my potential issue and its solution!!!! much love

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Razer Cortex System Scan Stuck at 21% on file: HTML help

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