When I boost manually or automatically my display dims way to low dark. When I restore my display goes back to normal. This only happed after the latest update. Before the update it ran fine.
Specs and razor log
Device name MacBook-Pro
Processor Intel(R) Core(TM) i7-2860QM CPU @ 2.50GHz 2.50 GHz
Installed RAM 16.0 GB
Device ID XXXXXXXXXXXXXXXXXXXXXXX
Product ID XXXXXXXXXXXXXXXXXXXXXX
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 20H2
Installed on 12/10/2020
OS build 19042.804
Experience Windows Feature Experience Pack 120.2212.551.0
Log:
2016-10-09 16:45:09.790 LOG_FATAL ----------------- log4z thread started! ----------------------------
2016-10-09 16:45:09.790 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1
2016-10-09 16:45:09.791 LOG_DEBUG DStartDiagnose] Enter (DiagnoseImp.cpp):62
2016-10-09 16:45:09.791 LOG_DEBUG DTHardware::SaveReport] InitWmi (hardware.cpp):1738
2016-10-09 16:45:09.793 LOG_DEBUG DTHardware::SaveReport] Init DLL Func (hardware.cpp):1750
2016-10-09 16:45:11.587 LOG_DEBUG DTHardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777
2016-10-09 16:45:11.587 LOG_DEBUG DTHardware::SaveReport] GetCPUInfo (hardware.cpp):1783
2016-10-09 16:45:13.645 LOG_DEBUG DTHardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792
2016-10-09 16:45:13.645 LOG_DEBUG DTHardware::SaveReport] GetMemoryInfo (hardware.cpp):1797
2016-10-09 16:45:13.658 LOG_DEBUG DTHardware::SaveReport] GetNetworkInfo (hardware.cpp):1802
2016-10-09 16:45:13.682 LOG_DEBUG DTHardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109
2016-10-09 16:45:13.796 LOG_DEBUG DTHardware::SaveReport] GetMainboardInfo (hardware.cpp):1807
2016-10-09 16:45:13.800 LOG_DEBUG DTHardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814
2016-10-09 16:45:13.801 LOG_DEBUG DTHardware::SaveReport] GetDiskDrive (hardware.cpp):1821
2016-10-09 16:45:19.185 LOG_DEBUG DTHardware::SaveReport] GetProcessInfo (hardware.cpp):1826
2016-10-09 16:45:19.185 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12
2016-10-09 16:45:19.317 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43
2016-10-09 16:45:19.323 LOG_DEBUG DTHardware::SaveReport] GetRuningService (hardware.cpp):1831
2016-10-09 16:45:19.375 LOG_DEBUG DTHardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836
2016-10-09 16:45:22.079 LOG_DEBUG DTHardware::SaveReport] GetEventLogError (hardware.cpp):1850
2016-10-09 16:45:24.072 LOG_DEBUG DTHardware::SaveReport] unit (hardware.cpp):1863
2016-10-09 16:45:24.072 LOG_DEBUG DTHardware::SaveReport] unit dxhelper (hardware.cpp):1867
2016-10-09 16:45:24.072 LOG_DEBUG DTHardware::SaveReport] unit wmi (hardware.cpp):1874
2016-10-09 16:45:24.073 LOG_DEBUG DTHardware::SaveReport] done (hardware.cpp):1890
2016-10-09 16:45:24.073 LOG_DEBUG DStartDiagnose] End ResultR0] (DiagnoseImp.cpp):103
2016-10-09 17:01:50.966 LOG_FATAL ----------------- log4z thread started! ----------------------------
2016-10-09 17:01:50.966 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1
2016-10-09 17:01:50.967 LOG_DEBUG DStartDiagnose] Enter (DiagnoseImp.cpp):62
2016-10-09 17:01:50.967 LOG_DEBUG DTHardware::SaveReport] InitWmi (hardware.cpp):1738
2016-10-09 17:01:50.970 LOG_DEBUG DTHardware::SaveReport] Init DLL Func (hardware.cpp):1750
2016-10-09 17:01:52.482 LOG_DEBUG DTHardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777
2016-10-09 17:01:52.482 LOG_DEBUG DTHardware::SaveReport] GetCPUInfo (hardware.cpp):1783
2016-10-09 17:01:54.590 LOG_DEBUG DTHardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792
2016-10-09 17:01:54.590 LOG_DEBUG DTHardware::SaveReport] GetMemoryInfo (hardware.cpp):1797
2016-10-09 17:01:54.628 LOG_DEBUG DTHardware::SaveReport] GetNetworkInfo (hardware.cpp):1802
2016-10-09 17:01:54.704 LOG_DEBUG DTHardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109
2016-10-09 17:01:54.889 LOG_DEBUG DTHardware::SaveReport] GetMainboardInfo (hardware.cpp):1807
2016-10-09 17:01:54.893 LOG_DEBUG DTHardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814
2016-10-09 17:01:54.894 LOG_DEBUG DTHardware::SaveReport] GetDiskDrive (hardware.cpp):1821
2016-10-09 17:02:03.704 LOG_DEBUG DTHardware::SaveReport] GetProcessInfo (hardware.cpp):1826
2016-10-09 17:02:03.704 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12
2016-10-09 17:02:03.707 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43
2016-10-09 17:02:03.707 LOG_DEBUG DTHardware::SaveReport] GetRuningService (hardware.cpp):1831
2016-10-09 17:02:03.724 LOG_DEBUG DTHardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836
2016-10-09 17:02:06.427 LOG_DEBUG DTHardware::SaveReport] GetEventLogError (hardware.cpp):1850
2016-10-09 17:02:08.452 LOG_DEBUG DTHardware::SaveReport] unit (hardware.cpp):1863
2016-10-09 17:02:08.452 LOG_DEBUG DTHardware::SaveReport] unit dxhelper (hardware.cpp):1867
2016-10-09 17:02:08.452 LOG_DEBUG DTHardware::SaveReport] unit wmi (hardware.cpp):1874
2016-10-09 17:02:08.453 LOG_DEBUG DTHardware::SaveReport] done (hardware.cpp):1890
2016-10-09 17:02:08.453 LOG_DEBUG DStartDiagnose] End ResultR0] (DiagnoseImp.cpp):103
2021-03-01 22:00:13.876 LOG_FATAL ----------------- log4z thread started! ----------------------------
2021-03-01 22:00:13.876 LOG_FATAL logger id=0 key=Main name=Diagnose path=.//Log/ level=1 display=1
2021-03-01 22:00:13.876 LOG_DEBUG DStartDiagnose] Enter (DiagnoseImp.cpp):62
2021-03-01 22:00:13.877 LOG_DEBUG DTHardware::SaveReport] InitWmi (hardware.cpp):1738
2021-03-01 22:00:13.881 LOG_DEBUG DTHardware::SaveReport] Init DLL Func (hardware.cpp):1750
2021-03-01 22:00:15.652 LOG_DEBUG DTHardware::SaveReport] GetSystemVersionInfo (hardware.cpp):1777
2021-03-01 22:00:15.653 LOG_DEBUG DTHardware::SaveReport] GetCPUInfo (hardware.cpp):1783
2021-03-01 22:00:17.765 LOG_DEBUG DTHardware::SaveReport] GetVedioDeviceInfo (hardware.cpp):1792
2021-03-01 22:00:17.765 LOG_DEBUG DTHardware::SaveReport] GetMemoryInfo (hardware.cpp):1797
2021-03-01 22:00:17.816 LOG_DEBUG DTHardware::SaveReport] GetNetworkInfo (hardware.cpp):1802
2021-03-01 22:00:18.529 LOG_DEBUG DTHardware::GetNetworkInfo] GetNetworkAdapterDriverInfo (hardware.cpp):1109
2021-03-01 22:00:18.530 LOG_DEBUG DTHardware::SaveReport] GetMainboardInfo (hardware.cpp):1807
2021-03-01 22:00:18.542 LOG_DEBUG DTHardware::SaveReport] GetSoundDeviceInfo (hardware.cpp):1814
2021-03-01 22:00:18.543 LOG_DEBUG DTHardware::SaveReport] GetDiskDrive (hardware.cpp):1821
2021-03-01 22:00:18.701 LOG_DEBUG DTHardware::SaveReport] GetProcessInfo (hardware.cpp):1826
2021-03-01 22:00:18.701 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] enter (ProcessManage.cpp):12
2021-03-01 22:00:18.710 LOG_DEBUG DCProcessBoost::GetAllProcessOfCurrentUser] leave (ProcessManage.cpp):43
2021-03-01 22:00:18.712 LOG_DEBUG DTHardware::SaveReport] GetRuningService (hardware.cpp):1831
2021-03-01 22:00:18.770 LOG_DEBUG DTHardware::SaveReport] GetWindowExpressScore (hardware.cpp):1836
2021-03-01 22:00:21.748 LOG_DEBUG DTHardware::SaveReport] GetEventLogError (hardware.cpp):1850
2021-03-01 22:00:26.095 LOG_DEBUG DTHardware::SaveReport] unit (hardware.cpp):1863
2021-03-01 22:00:26.095 LOG_DEBUG DTHardware::SaveReport] unit dxhelper (hardware.cpp):1867
2021-03-01 22:00:26.096 LOG_DEBUG DTHardware::SaveReport] unit wmi (hardware.cpp):1874
2021-03-01 22:00:26.097 LOG_DEBUG DTHardware::SaveReport] done (hardware.cpp):1890
2021-03-01 22:00:26.097 LOG_DEBUG DStartDiagnose] End ResultR0] (DiagnoseImp.cpp):103
Razor Cortex Game boost dims my laptop display way too dark
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Hello there!
Thank you very much for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.
Regarding your issue, could you please reset your PC Power Options to be 'Balanced(recommended)', and see whether this issue persists?
To change your Power Options, please go to 'Desktop'> 'Control Panel'> 'Hardware and Sound'> 'Power Options'.
Please feel free to let us know if this issue persists. We'd always love to assist you with your concern.
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
Thank you very much for taking your time to share your concern with us. My name is Michelle from the Razer Cortex Technical Support Team. I will be your technical buddy for today.
Regarding your issue, could you please reset your PC Power Options to be 'Balanced(recommended)', and see whether this issue persists?
To change your Power Options, please go to 'Desktop'> 'Control Panel'> 'Hardware and Sound'> 'Power Options'.
Please feel free to let us know if this issue persists. We'd always love to assist you with your concern.
We'll be looking forward to your reply soon.
Take care and have a great day!
Best regards,
Michelle Chang
Razer Cortex Team
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