Is anyone else experiencing these issues? Who can I contact to help get this fixed?
![](https://uploads-us-west-2.insided.com/razer-us/attachment/538652_98b72deaa8b98802cd2c444b7feceead.png)
melvinsylar7
I had the same issues back then on season 2, and I kind of make it a habit to log out of Cortex, close the app, then restart it n then logging in again, also try to open the game from Cortex also. This method helped fix that issue, also I noticed in certain games, like CSGO n L4D, if you died n you're not actually moving but watching kill cams, sometimes it doesn't measure it too, T.T
We encountered that issue few time during season 2, ever since then we decided to just stick to games we can keep l playing long time without fearing death n stuff such as Minecraft creative mode n Skyrim.
Not sure whether Cortex issue or some other 3rd party factor
Michelle-RazerCortex
Hey there,
Thanks for posting your concern here. To determine the correct resolution, could you kindly provide us with the Cortex logs in PM if this issue happens again?
Thank you and have a great day.
Best regards,
Michelle Chang
Razer Cortex PC Team
melvinsylar7
Hi Michelle, sure thing, will do so next time yaa. Can I know how to check the Cortex logs?
So that when this issue happens in the future again, I can copy my log n just PM you straight?
Thank you.
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