t does not allow me to install the program when I start the installer I

Question

It does not allow me to install the program when I start the installer I only see a black screen like a cmd then it is removed and nothing else happens

Anonymous · Answer

Hey there!Thank you for sharing your issue with us here. My name is Michelle, and I’m part of the Razer Cortex technical support team. I am happy to be of your assistance.To help us quickly figure out the cause, could you please provide us with your Razer Installer logs by going to this directory:%programdata%\Razer\Installer\LogsThen, upload it in a cloud service and share the link with us via pm. Please remember to give us access permission.How to use Google Drive - Android - Google Drive HelpShare files and folders in OneDrive (personal) - OneDrive (home or personal) (microsoft.com)We look forward to your reply soon. Truly appreciate your feedback and patience.Michelle

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