Hey there!

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am happy to be of your assistance. 

To help us quickly figure out the cause, could you provide us with your logs via pm?

We sincerely apologzie for the inconvenience this issue has caused you. We’ll be looking forward to your reply soon. 

Truly appreciate your patience. 

Michelle