What caused this issue? | Razer Insider

What caused this issue?

  • 28 February 2023
  • 1 reply

In essence, I had been running my PC for 8 hours without any issues until a friend recommended that I try Razer Cortex. After running it, I launched the MW2 beta, but the game was running at a very low FPS. I turned off the Razer boost feature and tried to close the game or Battle.net launcher, but it wouldn't close. I then attempted to close all Razer software through Task Manager, but my PC froze within two seconds. I held down the power button for 5 seconds, restarted the PC, and uninstalled Razer Cortex.

My first question is: What caused this issue?

Secondly, could this have caused any permanent damage? Additionally, could holding down the power button for 5 seconds have caused any damage?

1 Reply

Hey there!


Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 


Before we start, could you follow the below steps to troubleshoot it on your side?

  1. Launch Razer Cortex 10.
  2. Go to "LAUNCHER" > "IN-GAME".
  3. Toggle off the "CUSTOM DISPLAY" option.
  4. If the issue persists, go to "GAME BOOSTER" > "BOOST".
  5. Under "Specials", deselect "Enable CPU Core".
  6. If the issue still persists, go to "GAME BOOSTER" > "BOOST".
  7. Disable "Auto Boost".
  8. Go to "LAUNCHER" > "IN-GAME".
  9. Disable all FPS-related features.
  10. If the issue persists, please provide us with your Razer Cortex logs via pm? Our engineering team will further investigate it. 

We sincerely apologzie for the inconvenience this issue has caused you. We look forward to your reply soon. 


Note: to send me a private message, please visit my prodile and click on the button “SEND MESSAGE”.


Thank you for your patience.