While trying to resolve issues with my game, I attempted to open it but instead Razer Cortex launched. Since it was causing severe lag in Geometry Dash, I wanted to close it and launch the game again. However, after closing Razer Cortex, my Steam behaved abnormally and kept closing when I tried to launch the game. I tried various solutions, including reinstalling Cortex, but nothing worked. My PC is also new, so I am unsure why this is happening.
Userlevel 7
- Staff
- 1152 replies
-
15 March 2023
Hey there!
Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance.
Regarding the lag issue, please follow the below steps to resolve it on your side:
- Toggle off the "CUSTOM DISPLAY" option in Razer Cortex LAUNCHER > IN GAME.
- If the issue persists, please deselect "Enable CPU Core", under "Specials" in "GAME BOOSTER" > "BOOST".
- If this issue persists, please disable "Auto Boost" in GAME BOOSTER > BOOST > Auto-Boost.
- If this issue persists, please disable all FPS-related features in LAUNCHER > IN GAME.
If this issue persists, could you provide us with your Razer Cortex logs via pm?
Regarding the second issue, could you check whether you turn on the features in LAUNCHER > PLATFORMS.
We sincerely apologize for the inconvenience this issue has caused you. We look forward to your reply soon.
Appreciate your feedback and patience.
Michelle
Hey there!
Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance.
Regarding the lag issue, please follow the below steps to resolve it on your side:
- Toggle off the "CUSTOM DISPLAY" option in Razer Cortex LAUNCHER > IN GAME.
- If the issue persists, please deselect "Enable CPU Core", under "Specials" in "GAME BOOSTER" > "BOOST".
- If this issue persists, please disable "Auto Boost" in GAME BOOSTER > BOOST > Auto-Boost.
- If this issue persists, please disable all FPS-related features in LAUNCHER > IN GAME.
If this issue persists, could you provide us with your Razer Cortex logs via pm?
Regarding the second issue, could you check whether you turn on the features in LAUNCHER > PLATFORMS.
We sincerely apologize for the inconvenience this issue has caused you. We look forward to your reply soon.
Appreciate your feedback and patience.
Michelle
I am also facing the same issue. I will try it as you explained and if I face any problem, I will message you. :)
I had this issue too and found turning of in game custom display fixed it immediately which is strange cause it’s only affected geometry dash so far
Userlevel 7
- Staff
- 1152 replies
-
10 April 2023
I had this issue too and found turning of in game custom display fixed it immediately which is strange cause it’s only affected geometry dash so far
Please feel free to let us know if you need further assistance.😊
Michelle
Reply
Sign up
Already have an account? Login
Login to Razer ID to create new threads and earn badges.
LOG INEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.