Why is Razer Cortex affecting my game? | Razer Insider
Question

Why is Razer Cortex affecting my game?

  • 14 March 2023
  • 7 replies
  • 1656 views

While trying to resolve issues with my game, I attempted to open it but instead Razer Cortex launched. Since it was causing severe lag in Geometry Dash, I wanted to close it and launch the game again. However, after closing Razer Cortex, my Steam behaved abnormally and kept closing when I tried to launch the game. I tried various solutions, including reinstalling Cortex, but nothing worked. My PC is also new, so I am unsure why this is happening.


7 Replies

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

Regarding the lag issue, please follow the below steps to resolve it on your side:

  1. Toggle off the "CUSTOM DISPLAY" option in Razer Cortex LAUNCHER > IN GAME. 
  2. If the issue persists, please deselect "Enable CPU Core", under "Specials" in "GAME BOOSTER" > "BOOST".
  3. If this issue persists, please disable "Auto Boost" in GAME BOOSTER > BOOST > Auto-Boost.
  4. If this issue persists, please disable all FPS-related features in LAUNCHER > IN GAME.

If this issue persists, could you provide us with your Razer Cortex logs via pm?

 

Regarding the second issue, could you check whether you turn on the features in LAUNCHER > PLATFORMS.

 

We sincerely apologize for the inconvenience this issue has caused you. We look forward to your reply soon. 

 

Appreciate your feedback and patience. 

 

Michelle

Hey there!

 

Thank you for sharing your issue with us here. My name is Michelle from the Razer Cortex technical support team. I am delighted to be of your assistance. 

 

Regarding the lag issue, please follow the below steps to resolve it on your side:

  1. Toggle off the "CUSTOM DISPLAY" option in Razer Cortex LAUNCHER > IN GAME. 
  2. If the issue persists, please deselect "Enable CPU Core", under "Specials" in "GAME BOOSTER" > "BOOST".
  3. If this issue persists, please disable "Auto Boost" in GAME BOOSTER > BOOST > Auto-Boost.
  4. If this issue persists, please disable all FPS-related features in LAUNCHER > IN GAME.

If this issue persists, could you provide us with your Razer Cortex logs via pm?

 

Regarding the second issue, could you check whether you turn on the features in LAUNCHER > PLATFORMS.

 

We sincerely apologize for the inconvenience this issue has caused you. We look forward to your reply soon. 

 

Appreciate your feedback and patience. 

 

Michelle

I am also facing the same issue. I will try it as you explained and if I face any problem, I will message you. :)

No problem. We’d always love to help. 

 

Michelle

I had this issue too and found turning of in game custom display fixed it immediately which is strange cause it’s only affected geometry dash so far

I had this issue too and found turning of in game custom display fixed it immediately which is strange cause it’s only affected geometry dash so far

Please feel free to let us know if you need further assistance.😊

 

Michelle

I am honestly very disappointed. I thought I was going to love my keyboard, but as soon as I started using it my game started lagging immediately. I tried using all of the tips listed above, but none of them worked. As soon as I unplugged it and started using the very cheap keyboard I got from office depot, the game started working just fine almost immediately. If you have any other options that could help me, please help, because I just ordered another one that is to arrive on tuesday, but would hate for that to have the same issues. I really thought these keyboards were going to enhance my gaming experience, but so far the 15 dollar keyboard i got from office depot is my only hope to actually enjoying my games.

I am honestly very disappointed. I thought I was going to love my keyboard, but as soon as I started using it my game started lagging immediately. I tried using all of the tips listed above, but none of them worked. As soon as I unplugged it and started using the very cheap keyboard I got from office depot, the game started working just fine almost immediately. If you have any other options that could help me, please help, because I just ordered another one that is to arrive on tuesday, but would hate for that to have the same issues. I really thought these keyboards were going to enhance my gaming experience, but so far the 15 dollar keyboard i got from office depot is my only hope to actually enjoying my games.

We are very sad to know that you’re having this kind of issue. We would like to apologize for the inconvenience that this has caused you. It seemed that you got an issue with your keyboard. To quickly help you out, could you share more details with our peer @Razer.Aero via PM https://insider.razer.com/members/razer-aero-944147

 

Please always feel free to reach out to me if you need any assistance when you use Razer Cortex.

 

Thank you!

 

Michelle

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