Hello,
I'd like to ask whether anything can be done as a goodwill gesture, as I understand my warranty has now expired.
Product: Razer BlackShark V2 Hyperspeed
Serial number: (removed serial number)
Original purchase: 04.05.2024, Saturn Aachen (receipt attached)
Warranty replacement received: 30.08.2024
The wireless dongle on this unit has failed. It briefly connects, then drops out, and Windows reports it as "Unknown USB Device (Device Descriptor Request Failed)" with Code 43. I've tested it across multiple USB ports, with two different cables including a known-working data cable from another device, and on a second computer — the fault is identical everywhere, so it isn't something on my system.
The reason I'm writing rather than simply replacing it myself: this is the second BlackShark V2 HyperspeedI've had fail in exactly the same way, at exactly the same component. The unit I have now is itself a warranty replacement for a first one with the same dongle fault. Two units failing identically suggests something more than bad luck with a single device, and I thought that was worth flagging to you regardless of the outcome.
I've been a Razer customer for years — alongside this headset I use a Razer mouse, keyboard, and chair — so I'd much rather stay with the brand than switch over one component.
Would it be possible to send a replacement dongle only? I don't need a whole new headset — the headset itself works fine, and I'm happy to cover shipping if that helps. If that isn't possible, I'd appreciate any suggestion you can offer, including whether a compatible dongle can be purchased directly from Razer.
Thank you for taking a look.