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Question

grey screen razer HyperPolling

  • April 8, 2026
  • 3 replies
  • 59 views
bizOrangePeeltalk291

when i open settings/configuration for dongle its just desapier and there is grey screen and i dont know is it synapse problem or the dongle problem

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    3 Replies

    Razer.Zionzedd

    Hi bizOrangePeeltalk291, 

     

    This might be because of an outdated firmware, Synapse software glitches, or driver conflicts. PM me your Razer HyperPolling Wireless Dongle’s SN: (Follow steps here: https://mysupport.razer.com/app/answers/detail/a_id/548/~/how-to-find-the-serial%2C-product%2C-or-part-number-on-a-razer-device) and the link of your receipt in a PDF format: (Save the shareable files via any online drive account listed here: https://mysupport.razer.com/app/answers/detail/a_id/4011?_ga=2.197232171.544708261.1744067200-1885068520.1744067200&_gl=1*vo487o*_ga_3TRK53PM75*MTc0NDA2NzE5OS4xLjEuMTc0NDA2NzM0My4yNC4wLjA). Kindly change the privacy settings to "anyone has link", so I can view the file/s without asking for permission.

     

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    quickWaterspoutx511

    Hi, did you manage to solve the problem? I'm having the exact same issue. I need to know—is this a defect in the product, or can it be fixed somehow?

    Razer.Ten
    • Razer.TenRazer Support
    • Razer Support
    • April 11, 2026

    Hi guys,

    I responded in your other thread, let’s continue there to avoid confusion.

     

     

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