Hammerhead pro v2 serial number doesn't work. | Razer Insider

Hammerhead pro v2 serial number doesn't work.

  • 27 April 2019
  • 3 replies
  • 11 views

Hello!

Today I received my new Hammerhead Pro v2 headphones and I am struggling with registration of them on Razer website. When I am putting the serial number of my product in the registration then the info comes out
" Error:Item Serial Number Is Unknown". Also i tried different variances of serial number with "0" and "O" but it still don't work.

Any help appreciated.

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3 Replies

I have exactly the same problem. Can anyone help?
Userlevel 7
bizCarnationPink050
Hello!

Today I received my new Hammerhead Pro v2 headphones and I am struggling with registration of them on Razer website. When I am putting the serial number of my product in the registration then the info comes out
" Error:Item Serial Number Is Unknown". Also i tried different variances of serial number with "0" and "O" but it still don't work.

Any help appreciated.

Hey there,

When you typed in the Serial number from the hammerhead, can you recheck and make sure its taken from the "S/N" and not the "Product no".

Also do check and make sure you are inputting the S/N and Product no. details for the correct product under Razer ID site. Because it happened to here and then i clicked on the wrong product and later when i saw that same error message i realized it was in the wrong product page.

Maybe, let us know.
Userlevel 7
You have headphones from official razer store of razer reseller ? If not i can only recommend you to contact support via chat and ask them to cheack it but from your description i dont think it's a mistake in serial code.