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Question

Mouse not working properly

  • January 5, 2026
  • 1 reply
  • 11 views
Pianoman2019

When I use my Razer viper v2 8 k I get stutters and input Delay so my game is unplayable I tried to lower my polling rate and changed alot of settings and things with my setup but the mouse still doesnt work 

Can anyone help with that?

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • January 8, 2026

Hi Pianoman2019,

I'm sorry to hear about the stuttering and input delay you're experiencing with your Razer Viper 8KHz. Let's try some troubleshooting steps to resolve this issue:

  1. Connect the mouse directly to a USB port on your computer, avoiding USB hubs, and try different ports to rule out potential connection issues.

  2. While you've tried lowering the polling rate, ensure it's set to a level that balances performance and stability for your system. Sometimes, a slightly lower rate can improve responsiveness.

  3. Make sure your mouse firmware and all related drivers are up to date. Check for updates in Razer Synapse or your device manager.

  4. If possible, test the mouse on another computer to see if the issue persists. This can help determine if the problem lies with the mouse or your current system setup.

You can also follow the troubleshooting steps in this article. If these steps don't resolve the problem, please PM with your device’s serial number and proof of purchase for warranty options. Thank you!


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