TL:DR - the keys break quickly with only light use, Razer will not supply replacement keys. Has anyone else had this issue or am I just unlucky?
I have been using Razer products for a very long time. This is the fourth or fifth gaming pad I have bought from them.
I bought this in late April, and after light use, by late June one key was broken (A) and W and D showed signs of imminenent breakage. I'm a middle aged man with a light touch, not a teenage twitch gamer full of blue pop, so was very disappointed at this failure.
I removed the key to examine it, and it was so lightly built there was no chance of rebuilding the spigot, and I then could see that two other keys were failing already.
Good point - Amazon Returns and Orders works very well, and I was soon in touch with Razer.
I asked if it was possible to get replacement keys. The answer was no. This is a poor decision by Razer, as it would provide a cheap fix to this recurrent issue.
I was then told that as it had broken in use, it wasn't covered under warranty. That's very poor indeed.
I was then told that the call handler had spoken to their manager (I bet!) and on this occasion I could post it back to Razer for free, and get a new one.
So, this has cost them the price of a new handset and two lots of postage. I will see how the new game pad works, but if there's another fail, I won't be buying from them again, and will be looking at alternative products.
August 2025 - the W key has broken off again in just the same way… can I be motivated to go through the customer support system again?