I have recently started using this gaming chair purchased from a local Currys. The chair had been purchased within the year and I’m worried it will be explained away with misuse/neglect. I’ve looked after all my Razer gear which I’ve had for years but I’m now back on my old gaming chair which I’ve had for even longer with no issue. I’m 72kg and have only been using it for a few months and it was only a couple months of use before the cylinder started sinking into the ground until now I cannot roll it around. I am not interesting in money back but I would like it repaired although, I am aware that this product is discontinued. How likely is this outcome?