Viper Ultimate charging dock not working

I got a new PC last week, and after installing Synapse both my headset and my Viper Ultimate showed up and worked fine. However, the charging dock didn’t and it wont charge. I’ve plugged it in and out countless times as well as made sure Synapse is up to date. My mouse works when I plug it in with the cable, but the dock gives no response what so ever. I’ve tried plugging it into the wall outlet as well just to see if the lights would turn on and it would charge the mouse, but I still got no response