I already tried with different location, Switched my sim location, Waited for 12+ hours. I tried backup code but it required OTP for me to see it and as I said I cannot receive one. I tried messaging my number from other device and it works fine I can receive messages, Razer is not blocked to me. I tried using vpn, mobile data and wifi neitheir of them worked.
Question
I cannot receive the OTP since yesterday
Same problem here. I cant buy epins as of now because of the OTP message I'm not recieving.
Me too. I keep on trying requesting for OTP. None so far.
same, no sms at all since yesterday
Me too, no sms since yesterday. I’m from the Philippines.
Its been two weeks for me I already sent ticket for F2A reset and still nothing. I want to top up on my game so badly!!! Why don’t they just send OTP to email!!! GRRRRR. Also from Philippines, using SMART network provider.
Costumer service replied to me last 3 days ago. It took them 4 days to reply to me though (the time gap from requesting and receiving costumer service) . It was fast the fix of this problem if reply within the day after receiving help from razor costumer service.
They replied to me 4 days ago and i already gave them the details they need to go through the 2FA reset but still nothing until now.
Im using smart sim too. Support response is slow
HELLO!! any luck with this one??? ADMIN???!!! where na you?? f this shit!
This has been my problem since yesterday.
The problem still persists, any updates to those who got in touched with customer support?
I had the same problem and it turned out my number was accidentally blocked after too many tries. Support fixed it for me after I gave them my account and phone details.
I had the same thing happen last week and it turned out the issue was on my sip provider side—they were blocking some short codes without telling me. I messaged them and asked about blocked SMS or codes, and once they fixed it, the Razer OTPs started coming through again like normal.
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