I cannot receive the OTP since yesterday | Razer Insider
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I cannot receive the OTP since yesterday

KesoCheeseQueso

I already tried with different location, Switched my sim location, Waited for 12+ hours. I tried backup code but it required OTP for me to see it and as I said I cannot receive one. I tried messaging my number from other device and it works fine I can receive messages, Razer is not blocked to me. I tried using vpn, mobile data and wifi neitheir of them worked. 

piciusz2
woeihaur84
AlphaTay
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11 Replies

flyingPANDA123

Same problem here. I cant buy epins as of now because of the OTP message I'm not recieving.

Ala-yn
  • Ala-yn
  • Insider Mini
  • 5 replies
  • September 2, 2024

Me too. I keep on trying requesting for OTP.  None so far. 

swriri
  • swriri
  • Insider Mini
  • 5 replies
  • September 2, 2024

same, no sms at all since yesterday 

nikeelite
  • nikeelite
  • Insider Mini
  • 3 replies
  • September 3, 2024

Me too, no sms since yesterday. I’m from the Philippines.

 

cutiecarcar
  • cutiecarcar
  • Insider Mini
  • 2 replies
  • September 7, 2024

Its been two weeks for me I already sent ticket for F2A reset and still nothing. I want to top up on my game so badly!!! Why don’t they just send OTP to email!!! GRRRRR. Also from Philippines, using SMART network provider.

nikeelite
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  • nikeelite
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Ala-yn
  • Ala-yn
  • Insider Mini
  • 5 replies
  • September 7, 2024

Costumer service replied to me last 3 days ago. It took them 4 days to reply to me though (the time gap from requesting and receiving costumer service) . It was fast the fix of this problem if reply within the day after receiving help from razor costumer service. 

cutiecarcar
  • cutiecarcar
  • Insider Mini
  • 2 replies
  • September 7, 2024

They replied to me 4 days ago and i already gave them the details they need to go through the 2FA reset but still nothing until now.

nikeelite
  • nikeelite
  • Insider Mini
  • 3 replies
  • September 8, 2024

Im using smart sim too. Support response is slow

Razer01_r2
  • Razer01_r2
  • Insider Mini
  • 1 reply
  • September 13, 2024

HELLO!! any luck with this one??? ADMIN???!!! where na you?? f this shit!

LightBlueautosource533

This has been my problem since yesterday.

metahope
  • metahope
  • Insider Mini
  • 1 reply
  • October 9, 2024

The problem still persists, any updates to those who got in touched with customer support?

 

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