Razer Gold & Silver

Anyone else have this issue, and know of a solution? I purchased a game on the Razer Gold store this morning and used crypto as my payment option. Not long after payment, I received an email that payment was received and that order was completed successfully.However hours later my order progress is still stuck on “Pending...” and I’ve received no key. How do I receive my game key?

Hi. I have still zero razer gold after more than 12 hours of successful Top Up. Can someone help me on this? Thanks!

I was buying Hogwarts Legacy from Razer based on the notion that I would be receiving a $50 Razer Gold Voucher along with it. Assuming I got my Razer Gold, I started playing the game. I only just noticed that no Razer Gold voucher was shown or given to my account. What do I do? 

使用雷云3登录，无法登录，显示无法连接网络

I am currently trying to redeem my razer gold, but everytime i try it says transaction cancelled. I have no idea why, i have tried 2 different platforms as well.

Just claimed the Stray Blade steam game key at the squad rewards anyone know is there expiry date for it?

Was earning hours the whole entire week suddenly cortex didnt detect the game I’m running no hour earning and show error! Doesnt matter I keep restart and reopen the game again still can’t earn any hour! WTH! Fix your bug!

Hey guys i am a solo player that has almost full hours so if you are a solo with full hours lets make a team, please private dm me and then we can form a team to collect razer silver :)

How can I retrieve my account since there is no associated phone number, and when I log in, I get a message that your account is temporarily suspended 

On 24 May 2023, at approximately 12:22:30 IST, I initiated a UPI transaction with the reference number 351011538563 to reload gold in my Razor Gold account. The amount of the transaction was INR 165. However, to my disappointment, the transaction failed to complete successfully. I would like to request your assistance in resolving this matter promptly. Kindly look into the issue and investigate why the transaction failed. It is important to me that the funds are credited to my Razor Gold account as soon as possible. Please find attached any relevant documents or screenshots that may be required for further investigation. If you need any additional information from my end, please do not hesitate to let me know, and I will provide it promptly. I appreciate your attention to this matter and your prompt assistance in resolving the failed reload of gold in my Razor Gold account. I have been a satisfied user of your platform, and I trust that you will address this issue swiftly. Thank you fo

We are looking for one team members, with full hours, well-versed in the subject. Preferably in Polish. Please PM to me.

The razer gold card that came out of the razer kraken v3 hypersense model I bought is out of date, it says contact support what should I do

One possibility is that there's an issue with the Bluetooth connection between your phone and the earbuds. You could try unpairing and repairing the devices to see if that helps. Make sure to completely forget the device on your phone before attempting to pair it again.Another possibility is that there's an issue with the audio settings on your phone. Make sure that the audio output is set to your earbuds and not the phone's internal speaker.If neither of these solutions work, it's possible that there's an issue with your phone's Bluetooth hardware. You could try resetting your phone's network settings or contacting your phone's manufacturer for further assistance.I hope that one of these solutions works for you and that you're able to enjoy your Razer Hammerhead Wireless X earbuds with your phone.

我填写错了我的账户 导致gold充值到了其他账户 是否可以退款 I filled in the wrong account, so the gold was recharged to another account. Can I get a refund

Hello,          I’m having trouble finding the landing page where I am able to redeem Razer Silver in exchange for achieving certain landmark achievements I suppose you could call them. They were things like being a member for x amount of time, joining razer insider, etc. Does anyone know where I can find this or how I can redeem these achievements??

Please help, the authentication application is not working for me and I lost access to the backup codes. Please provide me with a code so that I can access my account and complete the purchase process.

When I pay or recharge, I do not receive the security code on my phone, knowing that the number I have is the same. What is the solution? I do not have access to backup codes. Please help protection from protection on

i have an issue when i reload my razer gold the transaction says it failed but my E-wallet balance decreased. i already submit a ticket but only response once and still no progress, and when i added my ewallet id details at check out it is a different API idk is it merchant hosted or Ewalllet hosted .i hope there is progress after i create this on forums sorry for my english i live in south east asia country (actually there are two failed transaction )Thank You

Hi ! I have pin code but ı didnt use. But this said already this code is used. But ı didnt use ım sure. 

I have brought to razor gold card and they bought didn't work I would like to know how you going to help me

What should I do if my transaction is failed but then they still deducted me worth 70usd twice on my transaction. How could I get a refund???

Hello, I’ve tried to purchase Amazon Gift Card (US) but agent said it’s out of stock. Please restock it so I can use my Razer Gold to purchase.