PENDING ISSUE FOR DAYS | Razer Insider
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PENDING ISSUE FOR DAYS

  • June 24, 2024
  • 1 reply
  • 44 views
J

I am writing to follow up on my recent purchase of a $10 Brawl Pass Plus from your website. The transaction was made on June 22, 2024, at 00:03 (GMT+2). As of now, the pass has not been credited to my account, and the order status still shows as pending.

 

I created a ticket, no answer. I tried write to live chat. No agents available every time. I tried everything but i cant contact with you. Please just give my money back or give my brawl pass plus.

Could you please provide an update on the status of my purchase and let me know when I can expect the pass to be available in my account? If there are any issues or additional information needed to process my order, please let me know.

Thank you for your assistance.

S
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xCryptik
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  • xCryptik
  • Vanguard
  • 873 replies
  • June 25, 2024
justfurkan wrote:

I am writing to follow up on my recent purchase of a $10 Brawl Pass Plus from your website. The transaction was made on June 22, 2024, at 00:03 (GMT+2). As of now, the pass has not been credited to my account, and the order status still shows as pending.

 

I created a ticket, no answer. I tried write to live chat. No agents available every time. I tried everything but i cant contact with you. Please just give my money back or give my brawl pass plus.

Could you please provide an update on the status of my purchase and let me know when I can expect the pass to be available in my account? If there are any issues or additional information needed to process my order, please let me know.

Thank you for your assistance.

Hi,

As you mentioned the order status is showing as pending. Kindly refer to below information.

Your reload may be declined if suspicious or fraudulent activity is detected. We recommend that you:

  • check your billing information
  • try reloading at a later time, or
  • use a different payment method

If there is a deduction on your credit or debit card, your card issuing bank will typically release the funds within a few working days. It is common practice for banks to temporarily hold funds from your card during a transaction but please be assured that Razer will not collect the funds if your reload fails.

If your funds are still on hold one week after the failed reload attempt, please contact your bank directly for assistance.

Razer Gold Support via Live Chat https://gold.razer.com/us/en/help OR Razer Gold Submit Ticket https://gold.razer.com/my/en/help/ticket-submit

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