Problem with RAZER SILVER REWARDS purchase | Razer Insider

Problem with RAZER SILVER REWARDS purchase

  • 31 December 2022
  • 23 replies
  • 408 views

Userlevel 5
I I want to spend my SILVER COINS on one of the prizes. No matter what I choose, at a price of 150,000 or otherwise, the product disappears from the cart and the following message appears: "The following product(s) you plan to redeem with Razer Silver has been removed from your cart as its redemption period has ended. Please visit the Redemption Catalog to view our updated listing. Razer Viper Ultimate with Charging Dock - Black" It doesn't matter if I choose the Viper Ultimate mouse, V2 pro or whatever. The same message appears. I have to spend my SILVER COINS by tomorrow as 14856 expires. What to do ? I was able to shop without any problems before. Is it possible that all of these articles are missing?

23 Replies

I am having this same problem too... 😿

If you find a the solution for this, please let me know!
Update: Site is still broken with silver redemption, points expired, and support never got back to me...
Userlevel 7
Badge
mktigerPL
I I want to spend my SILVER COINS on one of the prizes. No matter what I choose, at a price of 150,000 or otherwise, the product disappears from the cart and the following message appears: "The following product(s) you plan to redeem with Razer Silver has been removed from your cart as its redemption period has ended. Please visit the Redemption Catalog to view our updated listing. Razer Viper Ultimate with Charging Dock - Black" It doesn't matter if I choose the Viper Ultimate mouse, V2 pro or whatever. The same message appears. I have to spend my SILVER COINS by tomorrow as 14856 expires. What to do ? I was able to shop without any problems before. Is it possible that all of these articles are missing?

Hi @mktigerPL,
I'm sorry to hear that but you might have to wait for support to further instructions for your issues.

All the articles might be disappear due to the time set to end at the end of year.
Userlevel 7
I was having this same issue yesterday.

I worked so hard to save up 60k Silver to redeem something. I couldn't do it before 31 Dec because I was a few silver short of 60k.

If anyone from Razer is reading this:

1.) When will your catalog be replenished?

2.) Why do you show so many items on your rewards page https://gold.razer.com/sg/en/silver/redeem, but nothing is redeemable? I tried with several other items, and nothing seems to be available.

3.) Can you give me back the 3419 expiring in December, because I was not able to utilize any of it before the deadline?

Please help.
From my understanding, you're supposed to put in a ticket. At least, I did though I'm still waiting on a response. I'll update my thread (/unable-to-make-razer-silver-purchase.91565/#post-829946) or here with any updates when I get them.
Userlevel 5
I also sent a report. I lost about 14k Silvers. For me, it's a store bug. I was unnecessarily delaying the purchase. I'm hoping they'll return it and let me buy it.
Userlevel 7
jpg054
From my understanding, you're supposed to put in a ticket. At least, I did though I'm still waiting on a response. I'll update my thread (/unable-to-make-razer-silver-purchase.91565/#post-829946) or here with any updates when I get them.

yep i submitted a ticket too. will update here as well, soon as i hear anything.
Userlevel 7
mktigerPL
I also sent a report. I lost about 14k Silvers. For me, it's a store bug. I was unnecessarily delaying the purchase. I'm hoping they'll return it and let me buy it.

shit that's a lot >_<
Userlevel 7
I was searching for this thread today and it got buried! Or just disappeared.

So it turns out the staff are on holidays until 6 January 2023. One more day until we get an answer.
Userlevel 5
poppacalypse
I was searching for this thread today and it got buried! Or just disappeared.

So it turns out the staff are on holidays until 6 January 2023. One more day until we get an answer.


We're still waiting. At least they made me feel better today: "... You've been selected as the lucky winner for our Razer Cortex Tribe Gaming Strikes Back event."
Userlevel 5
I got a reply to my application today. Unfortunately, for now, it does not show much, the problem has been forwarded to some appropriate department: "...With regard to this, I will escalate this to the relevant team to check and investigate further. Hence, do allow us to revert back to you soon within 2-3 working days [Excluding Public Holidays / Weekends]. I appreciate your kind understanding and patience over the matter."
Userlevel 7
Also forwarded this to our contact at Razer, you should get a response until next week
Userlevel 6
poppacalypse


2.) Why do you show so many items on your rewards page https://gold.razer.com/sg/en/silver/redeem, but nothing is redeemable? I tried with several other items, and nothing seems to be available.



Same here, deadline is end of the month, but all game top ups pubg minecraft, gift cards etc. are out of stock. I dont see any reason why they keep it there or why dont they restock it.
Userlevel 5
I got a reply from Support. They completely ignored the subject, apparently they did not understand the problem. Their response :
"We apologize to inform you that we are not able to revert the Razer Silver points for transaction ID 0629KAXUFLKU3339D6E01. Kindly note that Razer Silver has a validity of 12 months. We would advise you to utilize the Silver before the expiry date."

Of course I will appeal, because it's not that the Silvers have expired, it's that I couldn't use them.
I'm glad that they got a holiday. I wish us losing silver wouldn't be a consequence of that...

Btw, I just heard from support yesterday. See message below or my post here:
/unable-to-make-razer-silver-purchase.91565/#post-829921

jpg054
Hi [jpg054],

Thank you for contacting the Razer Gold & Silver Support Team. My name is [name], and I will be assisting with your inquiry.

Thank you for taking the time to share your experience with us and we appreciate your kind patience and understanding while we look into this matter.

I understand you facing issues with silver redemption I feel the same frustration and it’s time-consuming for you. I truly apologise for the inconvenience. Let me assure you that we will get this fixed for you as soon as possible.

To assist you better, could you provide us with more detailed information such as:U

- Screenshots of the error
Could you reply to us with the required information at your earliest convenience? We will look into this as soon as we receive your reply.

Please do not hesitate to contact us again if you have any questions or concerns.

Thank you for supporting Razer and have a pleasant day ahead.

Regards,
[name]
Razer Gold Customer Support Team
Userlevel 5
I sent screenshots that appeared during the purchase. And I described that buying anything was impossible. Support apparently did not understand the problem. I wrote back to them and am waiting for a reply.
Ditto. I fully expect it'll be another 10 days until I get a response that says "It's not clear what the problem is. Can you try again and send us another screenshot?" and it'll be another infinite loop; all the while, my silver continues to expire.

In the meantime, the clock is ticking on another huge chunk of silver...

Userlevel 5
I see you're even worse off than me. At least I have an alternative, I can buy something else because I got extra SILVERS from the contest. And I also see that you also have a problem with receiving 500 SILVERS from completing your profile.
Userlevel 5
After a few attempts to explain the problem, unfortunately I found out, without offending the forum staff, that people handling tickets are IDIOTS. Despite repeated attempts to explain that the purchase of items was impossible due to some store error and therefore I lost the collected SILVER COINS. The staff, like a mantra, only repeated that SILVER COINS have 12 months of validity and are lost unspent and that you have to watch it.

Latest reply : "I understand that you are concerned regarding the Razer Silver Rewards purchase issue. We truly apologize for any inconvenience this may have caused you, Rest assured that we will do our best to sort this out for you.
We apologize to inform you that we are not able to revert the Razer Silver points for transaction ID 0629KAXUFLKU3339D6E01. Kindly note that Razer Silver has a validity of 12 months. We would advise you to utilize the Silver before the expiry date.
As per check the history, we can confirm you were never reach out to us previously on this issue.
Razer Silver earned within a single month will expire after 12 months at the end of the month. You may check your expiring balances in your Account Summary.
Whenever you redeem a reward, your oldest Razer Silver will always be redeemed first.
Not a word of apology for the shop malfunction, nor any compensation. There's nothing to count on. They just don't understand what the problem is. I leave of the subject and use what I have collected.
The worst thing is that even though the prizes should be free, exchanged for SILVERS will still cost me about 40 EUR. With cheap things, it's simply unprofitable.
I was checking all the items in the Redeem Silver but almost all of them is out of stock. I think the reward system is a scam.
Userlevel 6
mktigerPL
I see you're even worse off than me. At least I have an alternative, I can buy something else because I got extra SILVERS from the contest. And I also see that you also have a problem with receiving 500 SILVERS from completing your profile.


I redeemed $1 Razer Gold for 3500 Silver, that postponed my Silver deadline for one month, but funny thing is that $1 PIN code is invalid, even on their own shop they got invalid code o_O:big_grin_:... unreal... im waiting from last week that they do something...
Userlevel 5
atn4353
I redeemed $1 Razer Gold for 3500 Silver, that postponed my Silver deadline for one month, but funny thing is that $1 PIN code is invalid, even on their own shop they got invalid code o_O:big_grin_:... unreal... im waiting from last week that they do something...


Some time ago I won SILVERS in the mobile application. I just got an invalid code. After intervention, they sent the correct one. But it only lasted one day. Unfortunately, the support completely ignored the problem in this case.
But guess what...everything has been gone. FOR MONTHS. When does Razer plan to replenish this. I think you could but those ones are pretty meh) But it did let you skip pages in the middle,

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