zSilver 30-Day Claim FAQ

dekades · 2018-06-15T19:56:57+00:00

Frequently Asked Questions for the New 30-Day Claim Period on Razer Insider Achievements. 1. What does the new claim system mean? [INDENT]Users must claim their Razer zSilver in the Razer Insider achievements within 30 days after the achievement is unlocked or the Razer zSilver will be forfeited. [INDENT]John unlocks an Insider achievement on July 1, 2018. He must click on the [Claim] button for that achievement by July 31, 2018, otherwise the unclaimed Razer zSilver will be forfeited and can no longer be credited to his account.[/INDENT][/INDENT] 2. When will this new measure officially take effect? [INDENT]The 30-Day claim period will officially start on June 28, 2018 9 am PST.[/INDENT] 3. Why are we implementing this new claim system? [INDENT]The new system allows our users to have a better visibility of their existing Razer zSilver balances to redeem for rewards in the catalog.[/INDENT] 4. I have old Razer Insider achievements which I have yet to claim. Will they be forfeited immediately? [INDENT]No. Current unclaimed zSilver in the Razer Insider Achievements will expire 30 days from June 28, 2018.[/INDENT] 5. Will I get notified if my unclaimed Razer zSilver from Razer Insider achievements are bound to be forfeited or have forfeited? [INDENT]You will only be notified when your unclaimed Razer zSilver has been forfeited, therefore it is highly recommended to claim your Razer zSilver immediately once the achievement is unlocked. More notification features will be implemented in the future so please stay tuned.[/INDENT] 6. Can you restore forfeited Razer zSilver back to my account? I can provide proof that the achievement is unlocked. [INDENT]No, it is highly recommended to claim your Razer zSilver immediately once the achievement is unlocked.[/INDENT] 7. When does my Razer zSilver from Razer Insider Achievements expire? [INDENT]Razer zSilver will expire 12 months from the claim date.[/INDENT] 8. How can I find out how much Razer zSilver is left unclaimed in my Razer Insider Achievements? [INDENT]Access your Achievements on Razer Insider and start clicking the Claim button![/INDENT] 9. How do I know if my Razer zSilver is successfully claimed? [INDENT]You may check your Razer zSilver Transaction History.[/INDENT] 10. Where can I check my Razer zSilver that is due to expire? [INDENT]Visit your Razer zVault Account Summary anytime to view your current and expiring balances. Your account must be verified to access this feature.[/INDENT] 11. If I have issues claiming my Razer zSilver from Razer Insider Achievements, who can I seek help from? [INDENT]Please refer to the original thread on claiming zSilver on the Razer Insider Support forum.[/INDENT]

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