Razer Support

Hallo zusammen, wo kann ich netzteil für Razer blade 14 2025 in Deutschland kaufen?

Hi Support, I been using my BlackWidow v4 75% keyboard but for some reason the LED’s for 2 keys wont turn on.  I installed the software thinking it was an issue with that but no change.  I connected the keyboard to a second PC and still no change.  Is this something I can replace to get it back working?  

I have a Basilisk V3 Pro with the dock. The button on the bottom of the mouse for switching the profiles has suddenly stopped working, but only when connected in 2.4 mode with synapse running. With bluetooth it works, and if It's connected in 2.4 mode without synapse running then it also works. I tested on multiple computers with the same dock, tried re-pairing the mouse and the dock, updated firmware for both the dock and mouse, updated synapse, updated windows, and I did a hard reset on the mouse, none of which solved the problem. Does anyone else have this problem? maybe I’m just doing something wrong here

I cannot get the bluetooth to work on my headset. It says its connected with audio and mic but thereis no sound.It works with dongle and wired.

My Razer Iskur X is making all kind of loud noises if I shift weight or move the chair just a little. I already tighten the screws - the noises seem to come from the bottom part (gas cylinder?). Is there any solution like maintenance I can do? Purchase date: Sep. 18th 2022. 

Found this out in Destiny 2, which uses Shift-Escape to display exit menu. I have key 1 mapped as Escape (default: 1), key 11 (default: Caps Lock) mapped as Shift, key 20 left on default mapping (Space). Apparently, it doesn’t matter, since clearing any mappings does not change the effect. To verify, I have turned on reactive lighting, and pressing keys 11 and 20 together does indeed light up key 1 as well. HyperShift mappings are empty, there are no custom mappings in Windows. The effect is system-wide, as I have tried holding Ctrl on the main keyboard and pressing the same combination, and it invoked Task Manager, which uses Ctrl-Shift-Esc as a global shortcut.A workaround I ended up with was clearing Esc mapping from key 01, which does not stop 11+20 from triggering 01, but at least now it doesn’t invoke any commands associated with Esc. Obviously, I am looking for a more permanent solution.I would appreciate some insight on how to fix this, because it’s really frus

(Removed invoice for security purposes)So i bought a razer shark v2 and when i try to activate said its already activated i hope you can help me

Hi,Can anyone here help me to create a new ticket as I have some follow-up questions on a previous case 251025-000138? Thank you in advance.

I need a contact number or chat to talk with a razor customer rep. I don’t have access to my old phone number do nor do I have the backup codes from my account. Need to assistance. 

It says Product number is invalid but I’m sure of it being correct idk why it’s says incorrect 

So I have had this amazing head set for over a year and I’m very happy with it. Recently, I started having a problem where if I turn the volume knob, I start hearing crackling and I have to literally slowly turn the volume knob until sound is equal and thorough in both ears because when I turn it all the way up, the sound is lower in the left ear, so then I slowly turn it until its equal...

Well I dont know if my mouse is a fake or original, because its not showing up 

Hi, there is some issue about my strider chroma mouse pad. This pad shows no rgb execpt red on the left bottom corner and blue on the right upper corner. I can't get it to show any other colors on Razer Synapse (Quick color and Studio both) I tried to make it static green but it just decides to shut all of the rgb lights off. Also tried connecting it to each all of my Razer Blade 14's Usb ports, re-installing synapse, resetting the Strider chorma in the synapse and... nothing happened. How can I solve this problem?

I just bought the Razer Seiren V3 Mini microphone, and when I plugged it in it opened an installer. I downloaded the Synapse program only, and I looked at the THX audio option but thought I’d google it and grab it later. But now I can’t find instructions to download it anywhere. So how do I download it? I really want to use it now. 

I’ve been using the DAV3 for over a year now, and I’ve had an issue where the mouse keeps disconnecting and reconnecting, especially when I first turn on my PC. This problem started after owning the mouse for only two months. I tried looking online, but the 5-pin plugs I find are larger than the DAV3’s socket.

My Razer Barracuda X (2022) Wireless keeps turning itself off and I'm not sure how to fix that. I've tested it while it's dying, and also while it's fully charged and it's just doing the same thing. I can be mid game or mid movie and it just turns itself off. What do I do?

Hi, I have a Razer Kraken V3 Pro. It has used the THX spatial audio since day 1. Why has it suddenly stopped working? Is it paywalled now? I have clean uninstalled and reinstalled, scanned files for corrupt and fixed them, restarted several times, tried synapse 3 and 4, my headset/dongle are up to date… I’m not sure what to do? I never received an activation code for THX for I’m not sure why I would need it now?

I purchased a Razer Kiyo in July 2021, in August 2023 I turned the ring light on during a Microsoft Teams call and after a brief moment where everything was fine, Teams reported the camera was no longer available. I unplugged the USB ended the Teams call and after plugging the USB back in, I noticed the ring light was on even though the camera was not in use. I restarted Teams and again, no camera. This signalled the end of my Razer Kiyo which was - of course - out of warranty. Like an absolute masochistic idiot, I bought replacement in August 2023. Yesterday whilst in an interview Teams call, I again adjusted the ring light due to heavy back lighting issues and guess what, THE EXACT SAME THING HAPPENED. Once again, my Kiyo is dead. And guess what, it's not in warranty again. I've had it with Razer products.  I'm posting here just in case someone has a bright idea about how this can be fixed - if it can be. Firmware updates don't work as the

Hi, I ran into this problem: when I try to open the surround sound installer, the program just shows "preparation" endlessly. This happens on my new laptop, the old one was fine. Reinstalling and so on did not help 

So I have a (macro) turbo mode for left clicking on my Mouse. This turbo also works everywhere else except for when I open Minecraft, the clicks only barely or not work at all same for a double Click macro. Like I said it works everywhere else except Minecraft. Does anyone know how to fix this? Please?

Ive trouble shot this every which way and this thing dont work at all very dissatisfied.

Llevo con ellos 3 meses, los había usado sin problema pero el día de hoy el audífono derecho dejo de prender su luz led, eh intentado encenderlo presionándolo y dejar el dedo 2 seg como se indica, sin embargo este no prende, ni siquiera deja emparejarlos, ¿alguien encontró una solución? Estoy optando por hacer un reembolso y que me apliquen mi garantía 

Cuando abro el estuche solo se enciende el auricular derecho,el lado izquierdo no prende y por ende no me funciona ayudaaaqq

Hi, I just bought a Razer Black Shark V2X headset and my problem is that When I plug it into my phone it works fine and plays sound but when I plug it into my laptop it doesn't play sound at all and the sound comes out of my laptop speaker. I watched a lot of videos and even set the headset as default. I even registered it. I even activated the headset on the Razer website and the 7.1 program but still the sound doesn't play from the headset. It only plays from the laptop speaker. I even used a splitter cable but it doesn't work at all. Does anyone know what I should do? I've been struggling with this problem for 2 days now. Thanks

This update installed via Windows Update on 7/7/2023.  Ever since the update I’m getting a constant usb connecting/disconnecting sound and if I’m lucky the “unable to connect to USB” pops up long enough that I can click on it and lock it to a window so I’m not getting constantly pinged.  When I go through windows updates, there is no update for me to uninstall, when I search online there are no resources to download this separately and attempt another install.  The only thing I could find that helped temporarily is in device manage, under hidden devices there is a “Razer Device” which I uninstalled and restarted.  Which fixed the issue for a little bit until it came back about 2 hours ago and then mysteriously cleared up again.Whats the deal with this driver; Why isn’t it showing up in windows updates?  Why is there no online documentation?  Why does the windows website not include this update?