Razer Support

Hello, I have a Razer Kiyo X product number RZ19-04170100-R3U1, and I’m unable to update the firmware. Every time I use the firmware update software for the regular Razer Kiyo it’s unable to detect the webcam. There doesn’t seem to be any firmware update software for the Kiyo X according to the page here: https://mysupport.razer.com/app/answers/detail/a_id/5678I saw a few other threads with the same issue, but just wondering if there is any resolution to this. Thank you!

I got a blackwidow mini keyboard and the Fn keys stopped working. the lights still turn on like it’s working but when i try to use it nothing happens. having synapse opened or closed does not affect the issues.I have tried resetting kb software “esc+caps+space” tried also deleting driver from device manager both only worked until my kb started to light up with the synced effect I have on synapse 

I tried mapping my Wolverine v3 pro and now the wireless capability doesn't work at all.The cable works perfectly in any port.

Hi, Ive had razer synapse 4 for a while, and recently I realized it wasn't working properly, so I uninstalled it and attempted to reinstall it, I was met with absolutely nothing. I run the exe, (as normal and as admin) and nothing happens, I get a text document stating "Failed to write installed file (no such file or directory)"I have tried a lot of different methods to get around this, I have cleared every scrap of old razers file off my device including registry data. I have reinstalled windows. Ive done it all, and I get the exact same error message every time. I was so desperate that even chat gpt couldn't help me. I'm using windows 11, and there is not a single article/forum I've seen that has this exact error message, it's always "(permission denied)" as the specification. I don't know what Im doing and I'm getting frustrated because I've spent two days trying to fix this, I really need someone who's smart to help me.

Hello, I just got my razor ornata v3 yesterday. I use the caps lock key to sprint in some games, but it sadly doesn’t work while pressing w and space. The space key doesn’t do anything in that situation and I already tried a lot. 

hi just bought a pair of black shark v2 from amazon  { new used } description box opened , got it really cheap not complaining at that , but someone has registered it on their name then sent it back , screws up any warranty i would  have i would  imagine ,anyone got any advice  

Hello I bought my Razer Kiyo Pro Ultra last year and has been using it without problems.I have a Razer Synapse 4 already installed a few days ago. A lot of my peripherals got problems but eventually was able to fix them.Just recently, I was using the webcam for a video call. dropped the call after and tried calling another one. Suddenly it stops working. The PC does not recognized that there was a camera plugged in. It was still with a steady white light. So i tried unplugging and plugging it in again. Now there was no light. Tried other ports but still not working. Tried to install the latest driver but even razer cannot detect it. Tried plugging it in to my laptop but no avail.I have not used it in anywhere else but video calls and online meetings. Any help would do.

Hello, I need some help with my Razer Audio Mixer.In Razer Synapse 4, my Audio Mixer shows this message:“Unable to load Audio Drivers. We recommended removing and re-plugging the device.”I have already tried unplugging and reconnecting the device many times, but the problem still does not go away.At the moment, the Audio Mixer is detected in Synapse, but I cannot use it properly because of this driver error.Here is what I have already tried: Unplugging and reconnecting the Audio Mixer multiple times Restarting Synapse Restarting my PC Trying different USB ports Additional information: OS: Windows 11 Version 25H2 Razer Synapse 4 version: 4.0. [removed by moderator]

the ambient on this razer blackshark v3 pro suddenly turn off 

Hi Team, It seems this is an issue others have run into here, but I haven’t been able to find an actual solution to this yet. When I boot up my Razer Blade 15 with secure boot, it gives the following message:“Secure Boot ViolationInvalid signature detected. Check Secure Boot Policy in setup.”I have turned off secure boot, which allowed me to access my computer again, but I don’t want to keep using it without secure boot. I did some digging, and it seems like this might have been triggered by Windows Security Update (KB5077181), but I’m no expert so I could be wrong. Would appreciate any help in getting this working again.Thanks!

New here, specifically signed up in hopes that someone could help me with my device. I’ve had this controller for about a month now, and I don’t say this lightly, I still cannot find myself to use it for longer than say an hour…I’ve debated time and time again, if I should just give up on it and return it but then I watchyoutube reviews and everyone is praising it, (hence why i got it to begin with) so i tell myself it’s me…convince myself that I only need to play with it more and it’ll pass…. a whole month man -_- please tell me there’s a fix for the latency, lazy or delayed sticks? i’ve searched everywherei’ve used the synapse app even downloaded the mobile app in hopes that somwhere i could find how to remove the latency or at the very least make it so the sticks feel actually linear and nothing ironically this is my last option, it should have been perhaps the first place to come looking for a re

Hello everybody. I have been suffering with the "low battery" sound since December 18th, 2024. About a hour ago, I found out all I needed was a factory reset. It's genuinely insane to me how I can still hear the "low battery" sound play inside my head whenever I turn on my headphones, done gave me PTSD💀 Moving along, You want to have your headset completely and totally powered off. Now, press and hold the power button for at least 10 seconds straight without letting go, you will see a purple-ish light flash and your headset will power itself off. You should be good to go afterwards. If you still need help, PLEASE contact support. I don't want you to suffer like I did. Lmfao, even started making "low battery remixes" inside my head like some asylum patient💀

Hey, i would like to get razer contact to explain my problem since i didnt found solution in the FAQ.Thanks

Need replacement dongle for Blackshark V3 XBT wireless headphones. May have accidentally tossed it in the garbage.

i have a razor huntsman mini and a razor basilisk v3 and whilst i have razor synapse open my devices profiles wont open so i am unable to use the remapping function for my mouse however when i close the app the on board profiles load which is frustrating as i need to have it open as some features are unable without it has anyone run into this and have you found a solution.

Hi Please help me i want to change my  mobile number my old sim was lostPlease help asap!

Hello Razer Support,I am experiencing an issue with my Cynosa V2 keyboard where the volume keys no longer support holding to increase or decrease volume after updating to Windows 2026 Preview Build 26200.Details: Keyboard: Cynosa V2 Firmware version: 1.0.2.0 Synapse version: 4.0.86.2601201054 Windows build: 10.0.26200 Problem description: Pressing the volume keys works for single taps, but holding the key no longer produces continuous volume changes. I have tried remapping the volume keys in Synapse, adjusting Windows keyboard repeat settings, and checking all Synapse profiles. The issue persists. Other keyboards on the same machine work normally. This indicates the problem is likely

Bluetooth paring doesn’t seem to work.  I tried to pressboth left + right + wheel scroll button for 10 secs, no luck Both side buttons and wheel scroll button for 10 seconds, no luckBoth side buttons and first DPl button for 10 seconds, no luck Can anyone suggest what I should do next?  Thanks in advance. 

ive had my razer viper ultimate for a couple years, haven’t had any issues with it until the past week. now its skipping and its near impossible to play fps games with. ive tried deleting my drivers like a forum here said, clean reinstalling synapse, updating the firmware, cleaning the sensor, etc. it works perfectly fine when wired, i only have issues when trying to use it wirelessly via the dongle. ive also tried using other ports on my pc, nothing has worked

I've had my headphones for two months, the cable keeps fraying on its own, rendering it unusable, and today, for no reason, my microphone stopped working. I want a refund. 

One of the welds connecting a wheel to the base of my Enki X chair failed, and now the wheel has come off and cannot be re-attached. Is there any way to order a replacement base since it doesn’t seem like this can be fixed myself as it was welded piece. Thanks!

Good Afternoon! My phone number has expired and I can't get codes. Please Help.

Thanks to u my guy! I love how u do ure job. Thank you for helping me to use my razer account again. 🤜🏻🤛🏻

I wonder why this headset mic processing is so bad, even if I turn off all effects there is a still an underline processing that kills the mic performance sounding terrible like I am with the flu all the time and this is very bad because I cant use the mic is is terrible and it is a very expensive headset with a good hardware and the software is just killing it.