Razer Support

Hello,Recently some keys (random) are double typing, which is very frustrating.I already did a firmware update, reset my keyboard to the default settings, check Windows keyboard settings, cleaned the keyboard.Nothing seems to work.Is there any solution to fix this? Thank you in advance. 

Hi Everyone,Just bought the Razor Blackshark v2 pro (Playstation version dongle usbc). Synapse 4 is not able to detect it on my laptop. Any ideas? I saw someone writing that for the same version on Xbox Synapse 4 is not compatible. Is it the same with PS version? How could I make change on EQ? Thanks BrHumber

Hi Razer team, How are you doing?I’m having a very noticeable issue with the difference between using THX inside Razer Synapse 4 and using the THX Spatial Audio app as the primary audio device in Windows.When I use the Kraken V4 Pro with THX through Synapse 4, the sound quality is amazing. It’s clean, full, and very pleasant to listen to. My EQ settings work exactly as expected, and everything sounds balanced.But when I set THX Spatial Audio as the primary device in Windows, even if I copy the exact same EQ values, the audio becomes strange. It sounds thinner, less natural, and simply not enjoyable. The THX app does give a stronger sense of immersion, but the overall tone feels wrong, almost as if I’m using a completely different headset.The difference gets even worse when haptics are enabled. With haptics on, it becomes extremely difficult to get anything close to the sound I get from THX inside Synapse. The balance between bass, vibration,

My Kitty V2 Bluetooth headset isn't recognized in Synapse 4.I've read all the support materials and tried several troubleshooting steps, but Synapse still doesn't recognize it, even when the headset is connected with the charging cable.Windows 11, however, finds the headset via Bluetooth.How to resolve this  issue ? These screenshots show that it is correctly recognized in Windows.:  

Hi, I just entered a game and realized none of my mouse buttons worked. I tried to figure out what was going on and then I found out that all of my mouse settings are reset in Synapse. The profile I named "World of Warcraft" is still there, but the settings are default. All of my personal settings disappeared, only the profile name remained.I usually don't even go to Synapse, so it's impossible that I would reset it. It had to reset on its own.Can I restore the settings somehow please?

I’ve installed the new Razer Synapse 4, both Synapse and Chroma app are installedHowever, trying to launch them I got a failure.Synapse, Installation failed:Chroma app: failed to startTroubleshooting steps already done:- removed the old Synapse app- cleared the program folder and registry entries- deleted the windows service (it’s not listed anymore)- rebooted the pc- installed the app from scratch with admin rightsIt’s a windows 10 computer, and I’ve a Razer Cynosa Chroma keyboard, that should be supported

Good afternoon the Razer Hammered Hyperspeed PlayStation licensed when it will be stock?

BlackShark V3 connects to the Xbox with the regular adapter, but there’s no sound. I bought the special Xbox Razer adapter/dongle, but it doesn’t connect. What could be the solution?

The Razer hyperpolling wireless dongle won't connect to my Razer BlackWidow V4 TKL Low Profile keyboard. Both the dongle and keyboard have the latest firmware, but no matter what I do, and I'm following the Synapse installation instructions exactly, the dongle can't find my keyboard. Has anyone else experienced this problem and have any tips on how to get it to connect?

Just bought from oficial Mercado Libre store and it doesnt work with Razer Synape?I bought a white one a few days ago but it tought it was fake so i returned it  since it didnt connect with synapse now i got one from an original site and it still doesn’t workAlso tried to register Serial Number but it didnt recognize it.  

Got the Basilisk V3 in November and a few weeks later the Blackwidow V4 Pro. Been loving them until a few days back when all of a sudden, when rebooting or cold starting the computer, the keyboard and mouse are lit but once I get to the Windows Welcome screen after about a minute, the keyboard lights go out (except the numlock indicator) and the mouse freezes on whatever color it was at the time. After I log in to Windows, it all starts working fine. And if I lock the computer, they stay lit. The funny thing is if I uninstall Synapse and Chroma, they work perfectly, but I didn’t pay about $240 for both kb and mouse to not be able to program them or use the Chroma.I’ve uninstalled and reinstalled Synapse/Chroma several times, but as soon as it gets installed, the issue comes back. Support just wanted to replace the kb (not the mouse) without any troubleshooting but I don’t think it’s a hardware issue.Any thoughts?

Hello, My Razer Seiren X used to work perfectly, but recently it stopped being recognized properly. Windows now shows it as “USB Advanced Audio Device”, and the audio quality has decreased. Synapse 4 does not detect the mic at all.Here’s everything I’ve tried so far:Uninstalled and reinstalled Synapse 4 and other Razer software (Cortex, Chroma SDK). Removed leftover Razer folders and drivers from: C:\Program Files\Razer C:\Program Files (x86)\Razer C:\ProgramData\Razer %AppData%\Razer Checked Device Manager for hidden devices and uninstalled any old drivers. Plugged the mic directly into a USB 3.0 port (no hubs). Disabled USB selective suspend and switched Windows to High Performance power plan. Restarted multiple times with and without the mic connected.Despite all of this, the mic still shows up only as a generic USB audio device in Windows, a

Giúp tôi vô hiệu hoá xác thực 2 bước (2FA).Mã dự phòng tôi nằm ở máy cũ, nay không dùng nữa. CÁC BẠN GIÚP TÔI VÔ HIỆU HOÁ XÁC THỨC 2 BƯỚC VỚI Ạ

So, I’m having an issue where my razer basilisk ultimate will blink red around the scroll wheel even if I’ve had it charging for a while. When I load up synapse to check it, it shows that the mouse is at 4% and no matter what, it stays there. The mouse seems to be fully charged and works fine due to me using it for hours without issue. The light resets to its normal rgb when wired. I’ve updated the firmware and checked on another pc but nothing stops the blinking red light and synapse showing the battery is at 4. Is there something I can do to reset/stop the light? 

Hello, good morning, don't be tired.I bought a Razer Black Shark V2 headset. When I tried to register it, I got an error that the headset had already been registered. But it wasn't like that at all. I bought it new. Thank you for checking. I will give you all the codes and serial numbers.(Removed serial number)P/N: (removed product number)

I have a Tartarus v2 (RZ07-0227) that ive used for the last few years, hadnt had any issue with it at all. I saw on the synapse that 3 was being retired for 4 and i bit the bullet. fully uninstalled 3 downloaded and installed 4, plugged it in and it lights up fine so i didnt play anything right away so i just thought all was normal. finally went to played something later that night and only buttons 17-20, the scroll wheel and the dpad work. synapse doesnt recognize any of the buttons or even the profile change button. i uninstalled 4 and reinstalled 3, tried on my laptop and rog ally. nothing has fixed the issue. what can i do?

The Bluetooth on my blackwidow V3 Pro just stopped working randomly. I reset the Keyboard, updated the firm, and “removed” the device from my Mac, however now I am not able to discover the keyboard on either a Mac or Windows computer. I tried holding “Fn+1” and “Fn+2” for 5+ seconds but the keyboard is still not showing up on either device.  Any recommendations on troubleshooting the bluetooth issues? 

The ID.me button on the heroes program page is not redirecting to sign in to ID.me to get a code. It just takes me to the same heroes program page. Therefore, I am unable to generate a code.  I tried signing into ID.me directly and navigating to razors page on ID.me for the discount and it just directs me to the same page on Razer.  https://www.razer.com/campaigns/heroes

!--startfragment>how to fix this Secure Boot certificates have been updated but are not yet applied to the device firmware. Review the published guidance to complete the update and ensure full protection. This device signature information is included here. DeviceAttributes: BaseBoardManufacturer:Razer;FirmwareManufacturer:Razer;FirmwareVersion:1.03;OEMModelNumber:Blade 16 - RZ09-0510;OEMModelBaseBoard:SO6100;OEMModelSystemFamily:1A58300A Razer Blade;OEMManufacturerName:Razer;OEMModelSKU:RZ09-051021N4;OSArchitecture:amd64; BucketId: 121954a5453464cf5283ad543028942483c61fd6aae2ef6a7c25d4fd1b3a8ed8 BucketConfidenceLevel:!--endfragment>I’m on the latest bios update from 2023!--startfragment>Quick Fix: To resolve the Secure Boot certificate warning on your Razer Blade 16, you need to apply the latest BIOS and firmware updates from Razer, and ensure the Microsoft Secure Boot certificate update i

Dear Razer support team, My razer Book 13 - RZ09-0357 has randomly got a black screen (device Purchased from best buy on 03/2023). The device works fine with an external Monitor. I tried updating the graphic driver to a newer version, performing a system recovery with no improvement. The touch screen and face ID/Cam work just fine. I tried shining light at an angle to the screen in a dark room and I can see a dimmed view of the home screen Can I get further support from Razer on this issue?  Thank you

This mouse is so so perfect, the light-weight is pretty unique for an MMO mouse, 85g in comparison to the 134g of the Naga V2, and the size is literally perfect for my hands. The Naga Hyperspeed offers a similar eight, but I don’t like the extra buttons on M1. I’ve had my Naga X for four years and the scroll wheel sadly started jumping. I can’t get a new one from anywhere, Razerstore, Amazon, nothing. I bought one NIB from ebay and the scroll wheel is fine except it squeaks like crazy, along with button 1 on the 12-button side panel. It is to the point where is so unpleasant to use. There are no more new in box options coming across my ebay searches anymore so it seems I am out of luck.I love this mouse so much, I want to replace it with the same. The Naga X still appears with the rest of the Naga family on the Naga Line page, both pictured and included in the stats table. It also doesn’t appear under the legacy section in support.I can’t make a ticket, so ju

I am experiencing a progressive audio quality issue with my Razer BlackShark V2 Pro headset.The Problem: At the start of a session, the audio is perfect. However, after 30 to 60 minutes, the quality begins to degrade. It starts with a scratchy texture and eventually becomes very "muddy."Current Workaround: Unplugging the USB dongle and plugging it back in immediately restores the audio quality, but the issue eventually returns.Troubleshooting Steps Taken: Firmware: Verified the headset is on the latest version. I discovered the dongle was outdated and have since updated the dongle firmware. Results after Update: The audio still degrades, though it happens slightly slower now. New Issue: The firmware update introduced a constant, slight white noise that wasn't there before. Hardware Setup: Port: USB 3.2 Gen 1 Type-A (Tower port). Connection: Using the provided Raz

I just bought a new keyboard cuz i started noticing that my L-Crtl isnt working in games or normally. it started to work fine for a few days and then it started to not work again. I found the solution with exiting synapse and was wondering if there is a way i can fix it and have synapse still running for some of my macros and lightings

Hi guys. I want to change my phone number but the old number is deactivated and not able to get live support. Email is still working. Thank you!