Razer Support

a few days ago the dongle of my basilisk stop working, i mean the conection via bluetooth or cable usb are still working, but if i try to use the 2.4ghz dongle, nothing happen, the system and the app synapse 3 doenst recognize it

HiMy beloved razer controller won't connect to usb hub. I have reset and updated the controller and usb hub. It still won't connect to usb hub. Can anyone help meRazer Wolverine V2 Pro - White - Wireless Controller

Hi,I’m looking for spare parts for RAZER gaming chair Razer Iskur V2 X Ergonomic TAROK left / right armrest

Hello,I am unable to connect my Razer Viper V3 HyperSpeed mouse to my HyperPolling Dongle (which is listed as compatible in the documentation) purchased from the Razer Store.I have read all the topics related to this issue and followed the various tutorials for pairing these two devices, but without success.Any assistance would be greatly appreciated.

Was using my Razer Nari Ultimate with no issues on my old PC with synapse off.Moved to a new PC and installed Synapse to change some settings, and it updated my headset, and now it’s bricked.Have tried the pairing tool - initially it worked, but was having the same problem every 15 minutes.Have tried the recovery tool, but it gets stuck at 0% or 20% every time. Surely since this caused by an update there is a fix for this? 

I am experiencing a persistent issue with my Razer Viper Ultimate's scroll wheel click. The middle button often fails to register normal clicks and only responds intermittently when held down.I believe this is a hardware contact issue. Since I want to continue using this mouse, do you have any technical solutions or maintenance advice you can recommend to restore the button's functionality?Thank you for your assistance.

I lost my dongle and I don’t know if can connect it to regular or if I need a special one and if I do how would I replace it

Hi,  My Razer pro wireless keyboard is having battery issues.  Battery kept draining very fast even when it's wired.  Does anyone know if this battery can be replaceable and how much it cost?

Hello ive recently started facing some issues with my v3 pro, it stutters everytime i try aiming and it genuinely makes it very uncomfortable to aim id appreciate the help 

  I forgot the backup code. I'm gonna get the code on my account gmail

How can I make my Razer Hunstman mini which has a usb c wired connection wireless? I got a new PC and the wire doesn’t reach it so I either need to make it wireless with 2.4 ghz or bluetooth. Any help would be appreciated

I am trying to login with my facebook which includes all my registered prosucts. I also use that account for razer synapse. Everytime I try to login the facebook website always prompting the following. Are there any issues with account servers?  

 Hi,I’m experiencing a serious and persistent hardware-level issue with my Razer Blade 14 (2023) and I’m posting here after extensive troubleshooting to see if others have encountered the same failure pattern.SystemRazer Blade 14 (2023) AMD Ryzen 9 7940HS NVIDIA RTX 4060 16 GB RAM (2× SO-DIMM) NVMe SSD Windows 11Problem summaryThe laptop suffers from random freezes and immediate resets, often without a visible BSOD.The issue is strongly dependent on the power source. Power-related behavior: Battery-only: system always crashes within ~30 seconds  AC-only: system can run hours, but still crashes 2–3 times per day BIOS / Windows Recovery: stable Windows load / startup processes → crash Errors observedWHEA_UNCORRECTABLE_ERROR MEMORY_MANAGEMENT CRITICAL_PROCESS_DIED UNEXPECT

where can I get the activation key for blackshark v2 x headphones for thx spatial audio

I bought on June 8th a razer headset from noon then I didn't find the activation code so I entered to get the activation code it says it's already registered 

I want to change the number that's registered to my account; I lost that number and want to change it.

So I have razer deathadder v3 and after one of the new updates macros stopped working correctly The exact issue is if you have macro that consist of other macros only the first one will play and thats it like theres nothing more on the listIt worked fine before I've updated the razer softwareVersion Razer Synapse 4

As title states, often when I place the mouse on the mouse dock the wireless charging doesn’t engage. Turning the mouse on/off, unplugging and replugging the dock, and reinstalling the charging puck typically don’t fix it. I’ve also cleaned the contacts on the puck and mouse. I am running these devices through a USB switch (to share between work and personal computers), and switching to the other computer and back sometimes fixes it. But note when the charging is not working, everything else continues to function normally: the dock and mouse are shown in Synapse, the mouse functions perfectly fine, lighting configuration for dock and mouse are proper, etc. By the way, the mouse is paired to the dock for hyperpolling.

Where can I get a replacement fan for my Razer Blade 16 (2024) RZ09-0510x. Any help is greatly appreciated. Thank you.

 Hello Razer Insider Team,I am experiencing random ghost key inputs on my Razer Huntsman V2 keyboard.Here are the details: No macros, no profiles, default settings Ghost keys appear sporadically Example pattern: 2wwaqa22wwwwaawq22 Pressing W temporarily stops the ghost inputs Occurs even when logged out of Synapse or with Synapse closed I have tried different USB ports and restarting the PC, but the issue persists My keyboard is out of warranty, but I would like to know: If there is any firmware patch available for my model to fix this ghost input issue Or any clean setup instructions to prevent phantom keys Thank you very much for your assistance.

I just bought a razer barracuda from a store. Brand new from the store yet its missing the wireless dongle it says it should include? How do I get ahold of one or do I need to return it and hope the next box has one with it.

Fix this bro I'm in hurry bruhhhhh

Why did you temporarily block me and why aren't I receiving text messages anymore?

After extensive testing and multiple user reports, it’s clear that the Razer Raiju V3 Pro suffers from audio bleed and crosstalk issues on PS5, particularly when using headsets connected via the controller’s 3.5 mm audio jack.Observed issues: Game audio and party chat leak back into the microphone Teammates hear echo, duplicated voices, or in-game sounds The issue occurs even at moderate volume levels The problem is reproducible with different headsets These symptoms strongly indicate insufficient audio channel isolation at the hardware level, causing interference between audio output and microphone input — a clear case of hardware crosstalk, not a software or configuration issue.Considering the premium price and “pro” branding of the Raiju V3 Pro, this is a significant flaw. For PS5

I actually reached out to him directly because I saw he had helped another user with a similar issue I had. He went through the steps of troubleshooting with me and once we realized the problem wasn’t resolved he got all my information and helped me with my claim request. Honestly he went above and beyond my expectations. I appreciate his promptness as well as his patience as I was having a difficult time with getting him access to the invoices. Thanks Razer.sushi.boi.