Razer Support

Hi Razer Support  ​@Razer.Aero ​@Razer.sushi.boi ​@Razer.Zionzedd I have a Razer Kraken Ultimate, but Disconnecting randomly when in use.So I need to physically unplug and then plug it back to get it back to normalI’ve also tried installing and uninstalling Razer Synapse but I’m still trouble. I’ve tried it on both my laptop and my friends computer, but the problem still persists.Is there a definitive solution to fix this issue? I’ve read through the threads, but I haven’t found a solution.

Bonjour j’attends toujours votre retour vous m’avait demandé des preuves pour pouvoir me venir en aide je vous et envoyer les preuves de a a z vous avez tout ,mon paiement et toujours en attente je veux juste mon argent c’est honteux de me laisser comme ça à réclamer mon argent j’ai travailler pour avoir cette argent j’espère avoir un retour et surtout mon argent merci 

idk if my pc have drivers issues but lately my pc just restarts for no reason, theres nothing on the event viewer just :The driver \Driver\WUDFRd failed to load. Device: HID\VID_1532&PID_0560&MI_03&Col02\8&b1bf867&0&0001 Status: 0xC0000365thats why i think is razer issue, when i uninstall my usb drivers it fix but temporaly, idk what to do cause sometimes restarts and then its a streak of restarts just starting windows normaly

Support staff,I recently missed my shipment of my Razer Leviathan V2 X.It was listed as arriving on August 17.I was out for a medical procedure and returned home on 8/15. In plenty of time to be home for the 8/17 date.When I get home there is a note on my door from FedEx saying they tried to deliver on 8/12, 13 and 14th and that the package is on it’s way back to the shipper.Well before the 8/17 date.How can I get this package turned back around to me?Had I known it would arrive so early I would have made arrangements with my neighbors. Is there anything you can do?-K

Looked everywhere with no luck for this so I apologize if its already been posted.But, I’ve had my Basilisk v3 pro for a while now and this has been happening for some time and cant seem to figure it out. It will randomly just stop responding for like 5-15 seconds where i cant click or move the cursor. It usually happens while gaming but it happens in every single game I play. Tried a fresh install of synapse, moving usb ports for the dongle, updating firmware etc. and it still happens all the time. Anyone else experience anything similar?  Been a long time Razer mouse user and this is definitely making me want to switch.

I have problems with My blackshark v2 pro 2020 version, when i connect it through Audio jack, it works fine but when i try to use the USB for it, 1. My razer synapse shows that the device is offline and it needs to be switched on to use 2.4ghz usb dongle 2. My device detects the USB dongle correctly 3. The device is turned on while connecting using USB dongle but the software shows it is offlineAnyone had the same issue and resolved it please help.

Dear Razer Team,   Hello, I am a loyal user from China. I absolutely love your Razer Naga Trinity with the 7-button circular side panel.     I have been using this mouse continuously for 4 years. Recently, the side panel started having connection issues — it occasionally disconnects during use, and I have to remove and reattach it to make it work again. This has been really frustrating.   I searched online recently and discovered that the Naga Trinity has been discontinued. Moreover, the new Naga V2 series you released one or two years ago does not offer the 7-button circular side panel that I need. This has left me feeling very distressed and helpless. I have already bought two second-hand mice with the 7-button circular side panels, but I don’t know how much longer they will last.   This 7-button circular side panel is simply perfect for me: it has a round non-slip rest in the center for my thumb, and the seven buttons are tightly arranged with excellent tactile feedback, making them

Mouse wheel spins freely.

Buenas noches,Les adjunto factura de compra para que verifiquen que està en garantía, el ratón no clickea en el lado derecho, quisiera que me digan los pasos para enviárselos y lo puedan comprobar. Mi correo electrónico es [removed by moderator] si se quieren comunicar mejor para mí esta vía me llega los emails más ràpidos.Espero su pronta respuesta.SaludosNoelia [*removed by moderator] 

Buenas noches,Les adjunto factura de compra para que verifiquen que està en garantía, el ratón no clickea en el lado derecho, quisiera que me digan los pasos para enviárselos y lo puedan comprobar. Mi correo electrónico es [removed by moderator] si se quieren comunicar mejor para mí esta vía me llega los emails más ràpidos.Espero su pronta respuesta.SaludosNoelia [*removed by moderator] 

Buenas noches,Les adjunto factura de compra para que verifiquen que està en garantía, el ratón no clickea en el lado derecho, quisiera que me digan los pasos para enviárselos y lo puedan comprobar. Mi correo electrónico es [removed by moderator] si se quieren comunicar mejor para mí esta vía me llega los emails más ràpidos.Espero su pronta respuesta.SaludosNoelia [*removed by moderator]

I recently purchased the Razer Kraken V4 Pro, but the haptic feedback  does not work at all on my unit.I previously owned the Kraken V3, and the haptics worked flawlessly, so I am familiar with how the feature should behave.On the V4 Pro I feel no vibration or haptic feedback whatsoever, regardless of the content being played.Troubleshooting already attempted: Installed the latest Razer Synapse 4 Updated firmware and checked for updates Enabled Haptic Intensity in Synapse Tested both Sensa HD mode and Audio-to-Haptics Confirmed audio is playing at sufficient volume Ran the Razer Device Detection Troubleshoot Tool Restarted Synapse and my PC Reconnected the headset and tested different USB ports Tried multiple games and media sources even my PS5 None of these steps made any difference. Additional details: Windows PC Synapse 4 installed Device is detected correctly All audio functions work normally Only the haptics feature is not functioning Has anyone experienced

My dongle no longer works with my controller. There was no warning, it just stopped working. Is there a replacement option or do I need to just get a new controller? 

Hello! I have a Razer BlackShark V3 X HyperSpeed headset, and I need a replacement microphone. Could you please tell me if the original replacement microphone is available for purchase? My headset’s serial number is: [твой серийный номер]. Thank you!

Greetings. I bought the Black Shark V2 X headset, but it doesn't include the 7.1 activation code.

I'm from Brazil and I'm having issues buying some game credits since Saturday! All I get is a “too many requests” message when trying to proceed with 2FA. I tried brazilian support but it took hours to talk to someone, and when it was my turn, nothing at all happened.

Subject:!--tgqphd|[]--> Razer BlackShark V2 Pro (2023) — Mic Mute button bug / volume drops to 0%!--tgqphd|[]-->Message:!--tgqphd|[]-->Hello Razer Support Team,!--tgqphd|[]-->I am experiencing a severe software/firmware bug with my Razer BlackShark V2 Pro (2023) headset after recent Razer Synapse updates.!--tgqphd|[]-->Every time I press the physical "Mute" button on the headset, Razer Synapse forces the Windows microphone volume slider down to 0% (instead of just muting the stream). When I un-mute the microphone by pressing the button again, the volume slider remains at 0% and does not return to its original value. I have to manually alt-tab from my games and drag the Windows microphone volume slider back to 100% every single time.!--tgqphd|[]-->This issue started happening recently and it completely ruins the gaming experience, as my teammates cannot hear me after I use the hardware mute button.!--tgqphd|[]-->I have already tried:!--tgqphd|[]-->Reinstalling Ra

Whenever I mute my headset with the physical button, the mic gets disabled on synapse, but the volume is set to 0 as well, but when I unmute the volume is still at 0. The issue is very annoying because the only way to fix it is to go to synapse and turn the volume up again. Is this a known issue?Edit: My current synapse version is 2.6.11 and my adapter 2.3.0

Just updated to the latest firmware available on Razer Support for my 2025 Razer Blade 16 and I am now experiencing inconsistant brightness that changes by itself often on Battery and sometimes when Plugged-in. So hard to submit a ticket to Razer Support…… Then the worst is sudden huge performance drop after gaming for about an hour of gaming. Im forced to restart the program to get the original performance. 165fps+ on Overwatch down to only 60-80fps, Dead Space Remake 140fps+ to less than 60fps. Now Im very regret updating the firmware. Anyone know a way to fix this issues or to roll back the Bios etc.Tested Game: Overwatch, Dead Space Remakre, Helldivers 2--- System Specs ---Razer Blade 16 2025 AMD HX 370RTX 509032GB Ram2TB SSD Bought it brand new at Razer Store.

My Razer Basilisk Ultimate the wireless stopped working after I charged it using the USB cord to 100%. When I unplug the USB cord from the Razer Basilisk Ultimate the mouse no longer works but after plugging the USB cord back in, it works. After unplugging the USB cord from the mouse, I checked the bottom of the mouse and the white light dot is on and the on/off switch is on the ON side. Also when I look at my Razer Synapse when the mouse is plugged it shows up but when I unplug it, the mouse goes away. I do have the Razer Synapse to the most recent version. I have tried resetting and turning on/off the mouse and it still does not work. Unfortunately my mouse is no longer under warranty and Razer is no longer able to assist. I am reaching out to the community if anyone can help?

It seems the Razer Support Portal isn't working properly and is just automated by AI, so I'm creating a thread here.I have detected an issue with my new Razer Pro Type Ergo keyboard. The "Switch Off Lighting" feature isn't working properly, while other functions like "Brightness" and "Effects" work fine. The backlight does not turn off according to the set idle timer, even though this feature works perfectly on my other Razer devices.Crucially, the checkboxes and timers within the "Switch Off Lighting" section are completely cleared (reset to off) whenever I close the device tab or click the "Refresh" button in the upper-left corner.I have already updated the firmware, performed a clean reinstallation of Synapse 4, cleared all cached data, and tested the issue across all connection types (Wired, 2.4 GHz, and Bluetooth). I also tested the keyboard on a completely different PC, but the error persists.I would like to know if this is a software bug in Synapse 4, a known hardware issue with

I just bought for my dell Inspiron 15 5110 laptop.Mouse not showing in blutooth device list but other bluetooth devices showing and working fine with laptopThis mouse is showing and working with my mobile perfectly I tried reinstalling and updating drivers, troubleshooting bluetooth and removing other devicesNeed help please 

I’m using a Blackshark V2 Pro (2023) headset. The mic suddenly stopped working. Windows is still picking up input from the mic, as indicated by the blue volume bar in the Windows sound settings going up when i speak. I can also hear myself completely fine when i turn on "mic monitoring (side tone)" in Razer Synapse which says it allows me to listen to my microphone directly through my headset without any enhancements. But every other mic preview doesnt work, the normal Razer Synapse mic preview, discord, online mic test website, nothing, and no one can hear me speak. When I use bluetooth mode instead it works completely fine, but at a much lower quality, so I want it working with hyperspeed wireless. 

Just bought a Razer Wolverine v3 tournament edition. Unboxed it. Downloaded the razer app on my Xbox. Plugged it in and it wont get picked up by the system . Light flashes green then solid white. But the system doesbt register it. Neither does the app. Can't even use my new controller. I tried different ports. Restarted my Xbox. Nothing works. 

Hi, I have a question. Can you expand the "switches" on the huntsman v3 pro Mini and theoretically use other switches?