Razer Support

My 2.4GHz dongle has stopped working. It’s detected by the computer but the mouse drops out after a few seconds, if it even works for a second at all, on multiple ports and hubs. Bluetooth works perfectly, so the mouse is fine. I’m on macOS so I can’t run the Windows pairing utility. Open to any solutions or tests to confirm. When plugged in the light mostly stays green but occasionally flashes blue. Is it possible I can get a replacement dongle if that’s the only solution? Happy to PM my serial number.

I lost my mic and cant find it how can I get a replacement?

I bought it at 29 of December of a store, not used, a tech chain store genuine product I even listed in my products in my account.suddenly the scroll wheel itself stopped working after little use of it I tried another pcreinstall drivers, safe mode, reinstall synapse blow it with compressed air and hair drieri want to get my money back or refundor if you can fix it tell me howi am wouldn’t buy a razer product again. 

This issue has been posted on this forum before, by numerous others, over a year ago, but is still present. Wolverine V3 Pro charging rate fluctuates between .3-.7 watts, versus 3 watts when it was released. This causes chargers to sometimes falsely believe the controller is fully charger, and shut off. It takes well over 24 hours to charge the controller even from 50%. Sometimes you can let it charge for days on end and will still not be fully charged. I hope Razer is looking into this and not ignoring their customers as it seems now. I fear the Wolverine V4 Pro is going to mean no more updates for the V3, even though firmware is whats broken these units. Paid $200 for a controller that won’t even charge correctly. 

Hey, so I just have a simple question: I usually put on my headset and turn it on after starting my console.The small problem I am having that, everytime I turn on my headset, it turns on at max Volume and my ears get ***** by the PS5 Menu Background Music. I can turn the dial to turn down the volume so it is not a huge problem but I was wondering if there is a way to, perhaps set the starting volume upon turning on the headset somewhere? 

can someone upload me an old version of the razer pairing utility ?

Hello all, I would like to start off by saying I love razer products but this one isn’t for me. I recntly recieved my order yesterday however I have changed my mind and would like to return it but when I go through the return portal and select the product I’m returning, then the courier it’s followed by an error message. Any help would be greatly appreciated, thanks.   

I stepped on my usb reciever and now it doesnt work csude edge of it kinda broke and doesnt read it anymore.Mozse that i have is viper v3 pro.Can i get another reciever or where can i buy official one that will wor?Thank you.

I lost access to my email account due to the outbreak of war in my country. My old email address is with a Russian mail provider, and I am no longer able to connect to it. I have 2 devices from Razer (keyboard and headset) but activation codes sent to this old mail.

Please help me reset my old email account. I lost this mail(banned forever) and i cant recover it

i have been having this issue for a bit now, ive had it before and it somehow magically fixed itself and made both sides play sound again, but its happened again and now i know its an actually issue. i have the latest drivers and no damage to the headset itself aswell as ive only owned them for maybe a few months, and before anyone asks no i dont know what made it fix itself the first time and yes ive tried to fix it in many many many ways. does anyone maybe have a clue as to whats going wrong or maybe how to fix it?

I bought a Kishi V3 Pro XL to play pubg in ipad 11 pro. How to pair? 

Very peculiar issue with the deathadder v3 wired. The mouse works fine most of the time but periodically disconnections and needs to be moved around to reconnect. These issues spike when the PC is first booted, and are SIGNIFICANTLY worse after longer periods of inactivity (after 1 week of not using it the mouse was completely unresponsive). A temporary fix seems to be changing which USB port the mouse is plugged into (I’m on a timer, as my PC only has so many USB ports). The nature of the disconnection is:Completely unresponsive mouse Light at the bottom is still on When moved around, if the mouse reconnects a windows connection sound plays When disconnecting a windows “device not detected” (or something similar) notification appears Is absent from synapseThe fixes I have tried:Most basic fixes (updating software, deleting/updating synapse, windows, rebooting, updating drivers) Completely changed motherboard on my PC (for unrelated reasons). This also means completely fresh USB ports.

My Razer Huntsman V3 Pro TKL keyboard appears to be stuck in what I suspect is a demo mode. This issue appears after starting PC post a power outage, and also occurs when starting my computer from a complete shutdown. I have tested this on two separate desktop PCs with the same result. Immediately out of the box, the keyboard is recognized by Razer Synapse 4/3. I can change the lighting effects, switch profiles, and the volume scroll wheel functions perfectly.However, none of the keys register any input.I have already attempted the following troubleshooting steps to no avail:* Connecting to Multiple PCs: The issue persists across two different computers.* Software Reset: I have tried resetting the keyboard through both Synapse 4 and by installing and using Synapse 3.* Firmware Update: The keyboard is already on the latest firmware version (v1.04.00_r1), so an update was not possible.* Demo Mode Exit Combination: I have tried the standard method of holding down "Esc" + "Caps Lock" + "Sp

I lost my dongle to my headset due to someone stealing my console with the dongle plugged in. Is it possible I can get a replacement 

I created my Razer ID with Apple’s “hide my email” feature and I’m not receiving any verification codes to the email. My “hide my email” is 4ky9j655js@privaterelay.appleid.com. This issue has persisted for too long now and I really want help to get it fixed.

I created my Razer ID with Apple’s “hide my email” feature and I’m not receiving any verification codes to the email. This issue has persisted for too long now and I really want help to get it fixed. I can’t update my email because it’s a continuous loop of verification codes being blocked by apple. They won’t do anything about it so this is a last resort.

Having issues using Hammerhead v3 hyperspeed and THX Spatial Audio app. When Hammerhead is selected in THX app there is no audio and my music keeps skipping tracks. No issue with using without THX Spatial Audio App. No issues using Nommo v2, Clio or Kraken v3 pro in THX Spatial Audio App. Anyone else get this? Do I need to report? Looking to see if someone has this working right now. Thanks!

I've been using Razer products for at least 15 years, and throughout all this time, I've had to literally fight your software just to get things working.Not once have I ever experienced an update that actually made anything work better. This is absolutely ridiculous! I honestly can't think of a single other company with software this consistently terrible that seems to do absolutely nothing about it.I've wanted to write this post for a long time, and I've finally reached my breaking point.I put up with Synapse 2 for years, constantly trying to get automatic profile switching to work properly, only for it to keep breaking. Then I spent a long time dealing with Synapse 3, which couldn't even properly sync profiles across devices over the internet.And now, after yet another update, Synapse can't detect my devices UNLESS I HAVE AN INTERNET CONNECTION.What the actual hell, Razer?The worst part is that it took me a while to figure out what was going on. For quite some time, I thought I was d

Hi there,The problem I'm having right now is that the computer won't charge. However, the LED indicator on the power supply is on. In other words, when the battery runs out, I can no longer turn on the computer and use it.It is because when I connect the power supply to the computer, there is no response at all. I heard someone said maybe the software(Windows 11) problems !I have tried to delete and reinstall the batteries driver from the windows 11 system device, but it still can't solve the problem.What should I do? Attached is my laptop information.Microsoft Windows 11 Homeversion(10.0.22621 Build 22621)Razer Blade 15 Advanced Model (Mid 2021)-RZ09-0409Many Thanks 

Hello,I am writing to report an issue regarding the latest Razer Synapse 4 update and my Tartarus V2 Pro.According to the October 14, 2026 patch notes, the update has enabled the "thumb stick selection and orientation customization" feature for the Tartarus V2.However, after updating my software and firmware, this new configuration menu does not show up anywhere in the user interface.Here is what I have tried so far to resolve the issue:1. Successfully updated the device firmware to the latest version.2. Fully uninstalled and reinstalled Razer Synapse 4.Despite this, the new thumb stick options are still completely unavailable and not visible in my Synapse dashboard.System & Software Details:- Device: Razer Tartarus V2 Pro- Synapse Version: 4.0. [removed by moderator] (Beta)- OS: Windows 11Any help or guidance on how to make this new feature appear would be greatly appreciated.Thank you!

I’m having an issue with the scroll wheel, the support tells me that the mouse is not longer on warranty, but in the site it appears that thice mouse has 2 years and I bought it 1 year and a half ago. The issue is that when scrolling up or down it also goes to the oposite direction Here you can find a video of the mouse working. I already try everything except cleaning it with compress air. Does anyone has this same issue and know how actually fix it?

Hello Razer Support Team, I am opening this thread under the Razer Support queue to request escalation regarding an Intel PTT / TPM 2.0 attestation failure identical to the issue documented in thread 92172:https://insider.razer.com/razer-support-45/blade-15-2023-call-of-duty-warzone-tpm-attestation-failure-request-for-bios-firmware-update-92172 I previously posted my system details in the Systems sub-forum (thread 92395), which I am closing in favor of this support thread. --- ### System Details:* **Model:** Razer Blade 15 (2023) — RZ09-0485* **CPU:** Intel Core i7-13800H* **OS:** Windows 11 (64-bit, UEFI Mode, Secure Boot Enabled)* **BIOS Version:** 2.01 --- ### Symptoms:* Ricochet Anti-Cheat fails the hardware attestation / Azure Attestation handshake when launching Call of Duty: Modern Warfare / Warzone, flagging a failed attestation status and placing the machine into restricted matchmaking pools.* The issue is isolated strictly to the local hardware attestation on this unit: playi

Can you use the new RAZER WOLVERINE V4 PRO on a PC - I presume the controller will be different from the XBox one ?If so where do I buy it ?tks 

 Here’s a more polished version of your message: Hello, everyone! I’m new here and need some help with my Razer Blade 16 (rz09-0483) laptop. It’s a relatively new device with a 13th-gen Intel processor, but it has started overheating. Most of the time, the CPU temperature stays around 100°C without any load. I’ve already tried changing the thermal paste, but it didn’t make a difference. I then checked the heatsink using a thermal camera and noticed that it doesn’t spread heat properly anymore. It seems I need a new heatsink, but I’m not sure where to order one. I’ve tried searching online, but I only found one link that is no longer active:https://www.impactcomputers.com/index.php/products/razer-14051642-00 Any help or advice on where I can find a replacement heatsink would be greatly appreciated. Thank you!