Razer Support

Hi there,My dongle has stopped working. When connected to the computer it instead overheats.No connectionNot recognised  Both keyboard and mouse do not work wirelessly anymore How can I get it get replacement dongle?

Serial NumberAC2509D27305885Product numberRZ04-04530100-R3M1i would love a replacement if possible

Hi everyone,I am experiencing an issue with my Razer DeathAdder V2 Pro.The mouse works completely fine when connected via the USB cable, but whenever I switch it to the 2.4GHz wireless mode, it does not respond, does not turn on, and shows no signs of power (no sensor light or LEDs).Details & troubleshooting done so far: Fully charged the mouse via cable before testing. Tested on different USB ports directly on the PC (no USB hubs). Synapse detects it normally in wired mode, but loses connection immediately once unplugged and set to 2.4GHz. Has anyone experienced this before? Is there a pairing utility fix or firmware update step I should try, or is this likely a battery/hardware failure requiring RMA?Thanks in advance for the help!

his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.However, despite providing all of this information, there has been no actual solution or proper investigation so far.What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?The problem is clearly related to the way the battery percentage is being detected or reporte

Hello, I’m having an intermittent Wi-Fi problem with my Razer Blade 15 Advanced (2020).The laptop periodically loses its internet connection while my other devices on the same network remain connected. Usually, turning Wi-Fi off and back on immediately restores the connection. Recently, the Intel Wi-Fi adapter stopped working completely and Device Manager showed Code 10: “This device cannot start.” The adapter sometimes starts working again, but the problem returns.The affected adapter is:● Intel(R) Wi-Fi 6 AX201 160MHz● Hardware ID: PCI\VEN_8086&DEV_06F0&SUBSYS_00748086● Driver: Intel 21.60.0.5● Driver date: 11/11/2019I have already tried reinstalling the Wi-Fi driver, but Windows continues to report that the best driver is already installed. Device Manager correctly detects the AX201, but it intermittently fails with Code 10.Could you please advise whether this is a known issue with the 2020 Blade 15 Advanced and whether there is a recommended BIOS/firmware or newer Razer/Int

Noticed Synapse updated now the two buttons behind scroll do not work/respond on Razer Naga Pro.  I have factory reset tried different PC.  

I forget my password  

I’m not the first one but since the 1.2 firmware update, my keyboard randomly stops responding until i unplug and plug it back in, its alarming how often it happens. I tried everything the others have also tried and nothing has worked. I bought it specifically for competitive FPS games and this issue literally makes it unplayable until its fixed. How can I rollback the update until there is a proper fix?  Please help Thank you

I’m not the first one but since the 1.2 firmware update, my keyboard randomly stops responding until i unplug and plug it back in, its alarming how often it happens. I tried everything the others have also tried and nothing has worked. I bought it specifically for competitive FPS games and this issue literally makes it unplayable until its fixed. How can I rollback the update until there is a proper fix?  Please help Thank you

Hello, I am a Razer Barracuda X (2022 model) user; I haven't even owned the device for a year yet, and until recently, it was working perfectly. The other day, I updated the dongle's (wireless receiver's) firmware, and ever since then, the audio has started to distort, cut out, and sound robotic. Whether I am gaming—where the sound cuts out completely in the middle of a match—or listening to music, the audio comes through as robotic and choppy; this happens constantly and simply won't resolve. I tried unplugging and replugging the dongle, testing it on a different computer, and resetting the device, but nothing has fixed the issue. What should I do? Using Razer products is becoming increasingly frustrating. Why is the software system of such a giant company so poor? I paid good money for this.

i dont use my phone no. anymore can you help me replce it with my new no.?

Hi Razer Support Team. I was trying to use Razer Gold to purchase an in-game subscription but to my surprise there's 2FA that is linked to an old phone number which I do not have access to.It's been years since I last used this account and I wanted to know if there's a way for me to reset the 2FA so it can go to my new phone number.Any help would be much appreciated!

whatever i have tried razer hypershift just dosent work on the huntsman v3 mini hei tried updating it but its on the latest firmware versiontho when i booted up the updater it outomatically closes synapse and when i replugged it it said that its up to date. before pressing continue i tested the presets and it workedafter when i booted up synapse the presets dont work annymore :/

Hi, Razer support.i am user from Malaysia, Sabah.I recently got the new Razer Huntsman V3 HE TKL 8khz magnetic keyboard( RZ03-0592 ). My first magnetic keyboard. I feel an issue with the spacebar keycap.Keycap sinks down a small distance just by resting my thumb finger on it, even i am not press down. An ‘’empty/hollow pre-travel/loose-fit” dropping feeling on left side.I noticed when begin unbox my keyboard but i thought it was just a normal. Recently i tried rest my thumb on the right side of spacebar. I can feel a distinct empty on the left side.Sinks down cause me sometimes playing games with strange experience. It seems like there is unbalance physical inside? i am not sure, a bit hard to describe. May i ask Its that normal? Do other users of this keyboard experience the same thing? Its a bit confuse to me.Thank you if assist on me.I have recorded a video showing the wobble/ inside empty feeling. I will attached the link belowVideo Google drive link: video01, video02, video03I dra

Hello,I’m searching for a battery replacement in France, can replace it my self I only need the battery thanks 

I have Razer BlackShark V2 X (RZ04-0324). The serial number sticker on my headset is completely faded/scratched, and I lost the original box. I need an activation code for 7.1 Surround Sound 

My Razer Barracuda X (2022) Wireless keeps turning itself off and I'm not sure how to fix that. I've tested it while it's dying, and also while it's fully charged and it's just doing the same thing. I can be mid game or mid movie and it just turns itself off. What do I do?

i dint see it in the box and i bought it brand new from walmart the s/n is (removed for security purposes)

So I tried reinstalling Synapse 4 because it keeps deleting my profiles this happened. So does it mean I'm screwed? Because Synapse 3 is no longer officially available. 

When I open the 7.1 audio app, the sound cuts out completely. I’ve tried every possible combination of audio device selections. Since 7.1 surround sound wasn’t working, I downloaded THX to see if I’d experience the same issue there, and 7.1 works flawlessly within THX. When I select any device other than 7.1 surround, it displays an exclamation mark; when I select 7.1 surround, it appears to be working but no sound comes through at all. I’ve checked all my updates, including Windows and the 7.1 driver, and everything looks normal. It used to work before—I hadn’t used it for a long time, and when I tried to use it again, I ran into this problem. I haven’t used any other audio apps during this time. I don’t know what to do. I think there's a software conflict caused by the updates that were made

i have to unplug and plug back in Kraken V4 X every time I boot my pc, then it works perfectly fine. On top of that the kraken is initialized enough for Synapse and Windows to recognize it, but the audio stream doesn't start until the device is restarted in Device Manager. I've ruled outUSB selective suspend Exclusive Mode The headset not being detected Windows choosing the wrong output A simple driver reinstall

Hi a couple days ago my wife and i missed placed the reciever for my BlackShark V3 X HyperSpeed Wireless headset for my switch 2 and wanted to know if i could possibly purchase and replacement with u guys! Thank u for you time and hope to hear back 

Hello, my hyperspeed v2 dongle is no longer working (no device seems to recognise it), so I was wondering how I would go about purchasing a replacement. Thank you.

I am trying to determine if there is an internal inventory check possible for replacement dongle for my Blackshark v3 x hyperspeed. I can't find an official version and have read that third party sources don't work. Thanks!