Razer Support

Hello, I have a cynosa V2 that after the last synapse update has problems with the volume keys. To raise or lower the volume completely I have to press several times, while with the app closed it returns to work normally, and that is if I hold down the key the volume flows until the key is released, so I think it's a synapse problem. Thank you.

Razer Synapse is showing my Blackshark V2 as “Device is switched off”. My headset works without any issues when connected via USB. How can i fix this?

I just opened my Razer blackshark v3 pros, and was initially very happy with them. I wore them for a gaming session and they sounded great, were super comfortable, but when I went to take them off, I noticed rattling coming from inside the right earcup. It sounds as if there is a screw or piece of plastic that’s loose inside of it, and every time I move the headphones or tilt them, I hear it rattling around inside of the earcup. I bought these through amazon, so should I just return them, or is there a way to open them up and get whatever plastic piece that’s in there out? 

So i am having this exact issue with a brand new Barracuda X i bought today.  https://insider.razer.com/razer-support-45/razer-barracuda-x-84706  Brand new out of the box, will not charge (not on USB, not on a separate controlled power supply (shows no currnent at all) nor on regular charger. It blinks red twice fast, and stops after a short period. Second scenario it just maintains a steady red an does not charge.  I cannot find any info about either status led, please assist. 

If I buy the Razer Kraken V4 Pro by a third party Amazon seller brand new, does the 2 year warranty still stand or do I need to buy from Amazon directly only? Thank you in advance. 

why is CROSSFIRE PH ECOIN TOP UP PIN is remove in razer gold. i already top up 2k razer  for event. WHAT A DISAPPOINTMENT. what i going to do in my razer gold i only play crossfire ph

The mic on my headset is having issues and I want to contact the support since it’s been less than a year since i purchased the headset, but the serial number sticker has fallen off and I don’t have the box. I saw some people saying that they can use the razer synapse software to check for serial number but that doesn’t work with xbox edition. Is there any way for me to find it bcz i rly want a new mic :(

Hi Together,is here an ownler of a razer Balde 16 2025 who will be so kind to send me theColour calibration files of his laptop?My Blade was in repair (Trackpad at razer service) during the repair they killed my Display (long story)  they also changed myainboard and SSD so my calibration files are gone.Now I am searching for some files to disable the massage attached.C:\ProgramData\Portrait Displays\Razer\Would someone be so Kind to copy his files and send it to me via dropbox link (or similar)I know that the files will not suit to my Display, but the error message bothers me :-)Thank you!!!

Trying to install any razer software yields this error message

Hello, after update to synapse 4, my macros slowing down after 1min useAn example macro LINK TO MACROS

I need to get a new controller for gaming. Do any of the new controllers work with Win 10 ? Checking the Discerptions in the store page, there is no mention of Win 10 support. Thanx 

Will the Naga V2 Pro work with the PS5? I'm looking for a mouse with a few more buttons to play Warthunder. The Naga V2 Pro's 6 buttons seem like a good fit, but I'd like to know if it will work with Warthunder on the PS5. I have a PC, so I think I can set it up.

I would just like to raise awareness of my Trackball musings over in the the Mice and Surfaces section.I have read some related topics while posting this that trackball response is much slower than modern optical mice.However as I stated in my reply in Mice, I am an Ancient Gamer/Disabled Veteran with arthritis issues in all joints especially hand,wrist,elbow, and shoulder so moving a mouse around on the desktop just does not work for me even if it is very light in weight. I have expounded here on what I had wrote there to make you aware on the difficulties I am having…Along the same line, I mentioned a replacement better keyboard than I have currently (it is wireless) from RazEr with my issues and what I mentioned already there in mind…As I also mentioned, I am here because I just purchased a RazEr Kraken V4 Pro headset which I really like.    

need the dongle to have thx, forget everything posted here

My leviathan v2 speakers have been working great for a while now and all of the sudden, stopped working, they turn on and the source light is green, but my pc no longer detects the speakers whatsoever. i also cannot change them to bluetooth to connect my phone to them. i just cannot get anything out of them. i have tried updating the firmware but in order to do this, the device needs to be in bluetooth mode so i cannot update, i have tried reinstalling synapse and restarting my pc but still no luck. i left it a couple of days and suddenly the source light was solid red and pressing the buttons or holding them did nothing, i switched it off at the wall and then back on and im back to them being able to turn on and off but still cannot get them in bluetooth mode or cannot get my pc to recognise them.

does razer kraken v3 have warrenty i bought 7 month ago and after these month its one side just snapped while i pick it from one side 

So I´ve had some problems with the lighting of the keyboard, so I´ve googled and found the hard reset. After doing it, the lights worked again as they should and I could set like I wanted, but I couldn’t write anymore. I tried deleting the driver and installing it again, I tried the hard reset again, I tried the Key combination to get out of demo mode. I even tried a tool I found in the forums, which cleans all drivers so I could reinstall them, still no fix until now. Of course I tried reinstalling Synapse too. Now I don’t find any other solutions in the forum or anywhere else for my problem. Hope you guys can help me with that.

I tried in past, an yet i didnt manage even know. Unrecognized Serial NumberPlease double-check similar characters such as:"I" and "1""O" and "0" Message shows and i did multiple different combinations.

Hello, My USB Atheris dongle doesn’t working any more. Any help to replace it please ? Thanks a lot.

recently had baby, then directly moved. with everything going on somewhere in the mix i misplaced the usb dongle. I’ve looked online for days to try and find replacement. even tried to see if there was a way to re write an aftermarket usb dongle. please is there any way to get another?Razer Turret for Xbox One - Wireless Mechanical Keyboard – US Layout Serial NumberPM1926F32600258Product numberRZ03-02820100-0000

Buenas necesito cambiar mi número de teléfono 

so i just got a pair of razer  blackshark v3 x hyperspeed’s coming from a razer blackshark v2 pros  and it says it has Bluetooth mode but so far i’ve paired with my iphone twice and my computer once and got no Bluetooth audio out of either device.. is this Bluetooth only for phone calls?

Hi guys.  I want to change my phone number but the old number is deactivated and I dont have longer access to old number. I'm also not able to get live support. Email is still working. Kindly advise is there any solution?Please anyone or Razer Support Team help and assist me in this issue.  Thank you!

I lost my usb dongle for razer blackshark v2 pro 2023, i need a replacement.I do not want to have to go to third party websites to buy this so if you can please help me.

I need the amd5 upgrade kit for the razer hanbo chroma 360mm please. I cannot hit the submit button when entering the serial number on the support page