2.4Ghz Hyperspeed Multi-Device Loses Keystrokes when Mouse is Moved

I got the same issue with deathstalker v2 pro and basilisk v3 pro.

Hi guys!

If you’re experiencing the same issue and already tried performing steps. Please PM me the serial number so I can kickstart a support ticket and escalate your concern to the relevant team for us to know our other options. Thank you!

I’ve got the same issue on the DeathStalker v2 Pro TKL (v1.04.01_r1) & Basilisk v3 Pro (v1.01.00_r1). On mine however, using both the dongles as a standalone also causes missing keystrokes.

Have tried changing to different USB ports as well as switching between USB 2 and 3.1 ports, failed.

The only way it works fine was to use the Basilisk v3 Pro dongle and add-on the DeathStalker v2 Pro TKL to the paired hardware.

I have this exact same problem with the exact same devices, and the interruption happens each way.

IE pairing Keyboard to mouse dongle - the Keyboard strokes are interrupted / unstable / get stuck / glitch

Pairing Mouse to the keyboard dongle - the mouse clicks are interrupted / unstable / get stuck / glitch.  I have to run on bluetooth (no issues / but no synapse colours on keyboard that way) or plug in the keyboard and leave mouse on bluetooth.

Either way, the 2.4ghz selling point seems to be hot garbage for the price of these devices.

Same problem but it only occurs on my keyboard . The problem is much more often when using the keyboard dongle. Using the mouse dongle will reduce the frequency of problem occurrences but it still occurs. I haven't experienced any problems with the mouse after testing it for a couple of days while playing Apex Legends.

My solution is to not use the multi-devices function and just use separate dongles for each device. Using bluetooth or wire to connect also work but that's not what I want for 350 dollars. I'm buying the razer mouse dock pro and see if it fixes the problem.

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Models:

Deathstalker V2 Pro TKL

Basilisk V3 Pro White

I bought them 3 days ago. Razer Synapse, device firmwares and gpu drivers are all up to date.

Windows 11 Insider Preview Build 25375 and 25381 (updated) 

I’m getting the same problems with the Viper V2 Pro and the Deathstalker V2 Pro. I picked Razer devices for my new Gaming Laptop which I spent a lot of money on for it to match the specs of my i9 PC due to the promise for one dongle supporting both my mouse and keyboard. Now I feel ripped off because my keyboard lets me down in games. Microsoft managed to have single Dongle setups for Mouse and Keyboard sets in the 2010s. Razer please do better. (Note: I had to backspace and edit this message multiple times because of the single dongle issues.) I am a software engineer by trade and need to use this laptop for work as well as gaming and writing apps is hard when you have a faulty keyboard :(

I'm facing this same issue on my blackwidow v3 mini and viper v3, any fix?

Dears,

I have a problem with my Deathstalker V2 pro keyboard

when I play for example CS 2 on it, my movement keeps getting blocked. I have to release the button and press it again. The problem appeared last week. I tested it on 2 different computers and the effect is the same.

I have already updated the software to the highest version.

I would like to point out that I also use the Deathadder V2 pro mouse and Blacksgark V2 pro headphones. I don't have any problems with them though. Each device is connected separately.

The serial number of the keyboard is PM2223F65400958

BR,

Same problem here; I have tried using both dongles, which doesn’t work, or pairing both using the same dongle (tried both) where in both cases only the mouse works with the 2.4Ghz. The keyboard for some reason keeps dropping off also as visible in Synapse. The keyboard connects for a few moments but is as above mentioned quite unresponsive, and then drops again from the device list in Synapse. 

The keyboard only works now using the cable, which is also fine of course, or bluetooth. Of course I would prefer to have both on 2.4Ghz on one dongle.

Basilisk V3Pro

DeathStalker V2Pro

After watching/reading review about the keyboard and mouse using the multiple device pairing I decided to come here to ask questions about it.  Seems the issue it still occurring even after 2 years some of those devices we’re out using this new functionality :-(.

@Razer.Zionzedd

Did you have any update on this issue for the ticket that was open for the dev teams to investigate/resolve this issue?  This is kind of a deal breaker if we want to both use the mouse and keyboard in 2.4ghz.  I was looking forward to get the blackwidow v3 mini hyperspeed, but not I’m not so sure it such a good ideas knowing the issue.

Thanks!

This may help some people, I was having the same issue until I plugged in the cord they came with, to the little usb box it came with and of course my pc. Then plugged the dongle into that little box. I’m sorry I don’t know the proper names. I didn’t move the little box any closer to me, just put it on top of my pc. The lost keystrokes went away and the mouse stopped acting up.

I have the deathadder v3 pro and the deathstalker v2 pro TKL

i have the same issue with a deathadder v3 pro and blackwidow v3 pro with the keyboard being the master device aka i am using its dongle to connect the mouse but for me is even worse cause it does it regardless if the keyboard on wired mode (power switch on middle ) or fully wireless mode , please dont try to invent and advertise things that dont work from the factory cause it’s really frustrating for customers 

Hello, has this issue been fixed? I am curently using razer deathstalker v2 pro TKL, and a viper ultimate, and I’ve been looking to replace the viper ultimate with a razer naga pro (for the chroma dock compatibility) but also for the purpose of using one dongle for both devices, to use them always wireless.

The viper ultimate doesn’t have 2.4 support and that’s why I’m thinking of getting a 2.4 AND chroma dock compatible mouse and the only one I can find on the market that’s still being sold is the naga pro… it seems razer doesn’t produce them anymore, at least I haven’t seen them on their site D:

mate look this https://www.youtube.com/watch?v=HUo_rhLEugI&list=LL&index=1 i fix dongle like this

yo , the dongle isnt broken cause for my case i my keyboard is brand new and works okay when only it is connected to the dongle the problem is when you connect 2 devices to the same dongle and you are rapidly using both like fast movement in game like cs2 and also aiming with the mouse in cs2 for ex at the same time you will both lose key inputs and mouse movements that drive me for ex so mad i wanted to hammer to pieces both the keyboard and the mouse and move to logitech / steelseries , i resolved the issue by buying the 8k dongle for the mouse and using that just for the mouse… 

I use a Razer keyboard and mouse. I lose keyboard shortcuts when using the mouse dongle and mouse shortcuts when using the keyboard dongle. Also, the keys get stuck very often and make typing and gaming difficult. We pay a lot of money but they haven't fixed this major bug in 1 year. This is not a bug specific to this model because it happens on multiple devices and it is a bug of the 2.4Ghz Hyperspeed Multi-Device software. Please fix this bug as soon as possible and don't victimize so many people. Don't ignore this, it is not a minor bug.

Devices:
Razer BlackWidow V3 Mini Hyperspeed
Razer Basilisk V3 Pro

Same issue with Deathstalker V2 Pro + Naga Pro. I tried both using mouse’s dongle + pair keyboard, and using keyboard’s dongle + pair mouse. The paired device starts to lag. I.e. if the keyboard is “paired” - I lose keystrokes or they are delayed in time, if the mouse if paired - it loses movement events or clicks.

I also tried using both dongles in 2.4 mode, but then both devices are lagging. Probably they interfere with each other.

Seems really weird to market/suggest using this Hyperspeed mode when it can’t stand 2 devices simultaneously. I haven’t even tried using my headphones in 2.4 at the same time :P 

I’m playing Wow and often you press and hold WSAD to move, at the same time press and hold RMB to move the camera.

Seems like I have to switch one of those into Bluetooth mode.

same issue,,

keyb: deathstalker v2 pro tkl (it has the master dongle)

mouse: deathadder v2 pro (paired to the keyboard’s dongle

• open notepad enter 1s, not needed to perform very fast
• do circles with mouse as OP wrote
• after a second the 1s will repeat itself until key is pressed again

win11 24h2 installed if it matters

I have realised the issue in aoe2de when placing farms, so iterative key is pressed, the game get frozen for a few seconds which is good in an RTS :D.

I will unpair the dongles, to see if alone it goes ok, but i would prefer to use one usb for the peripherals.

yep it seems in standalone (one dongle per device) it works ok.