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Question

2 factor authentication issue

  • February 4, 2026
  • 1 reply
  • 10 views

i need help i had to replace my phone number and i cant change it and i have no idea how to navigate the support page i need to reset my information 

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1 Reply

Razer.Aero
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  • Razer Support
  • February 4, 2026

Hey YuukiKurokasai,

I’m here to help! I understand that you lost access to your old phone number. Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

 

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