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2 step aunthentication

  • October 11, 2025
  • 1 reply
  • 13 views
T

Hello Good day! i have a problem for my payment because my authenticator always says invalid due to the date and time of my phone settings i cant make it to automatic because im working on a ship and it takes a month to dock our ship to shore and get some signal so theres no way it can automatically change the date and time. can u help me to make payment using otp from email instead of otp from sms or authenticator

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • October 11, 2025

Hi thinkSuperPinkfun181,

To resolve the issue of using an invalid authenticator due to date and time settings, follow these steps to switch your OTP method to email:

  1. Log In to Your Account: Access your account where you are trying to make the payment.
  2. Navigate to Security Settings: Go to the security or authentication settings section.
  3. Change OTP Method:
  4. Look for the option to change or configure your 2-Step Authentication method.
  5. Select "Email OTP" as your preferred method instead of SMS or Authenticator.
  6. Verify Email: Make sure your email is verified to receive OTP codes.
  7. Save Changes: Confirm and save your new OTP settings.

You can also visit this link for future reference. If you need assistance with your Razer Gold account OTP, please Create a ticket or contact our Razer Gold Support Team via Live Chat. Make sure to provide your information for account verification. You can PM me with your Ticket ID so I can inform the team. Have a great day!

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