I no longer have access to the device that has the 2-step authentication linked to it. I need the 2-step authentication and backup codes reset to add a new authentication method please.
Question
2-step Authentication/Backup codes reset request
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- Razer Support
Hi JennaGrace,
For Razer Gold account OTP concerns, please submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Kindly provide them with following information below to verify your account and assist you accordingly.
Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:
You can PM me the case number so I can help you coordinate with the team. All the best!
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