2 step authentication code not sending | Razer Insider
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Question

2 step authentication code not sending

  • August 1, 2026
  • 1 reply
  • 10 views

Hey so i just bought razer gold and when i try to buy in game currency, it asks for a code and it says it sent it to my email. I checked my email inbox and spam, I didn’t receive any codes. but when i purchased gold, i saw it on my spam, the receipt.

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1 Reply

Razer.Aero
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  • Razer Support
  • August 1, 2026

Hi soloPaleRobinEggBluex596,

I understand you’re experiencing an issue with your Razer Gold account, specifically regarding not receiving the verification code needed for your in-game currency purchase. To assist you further, please provide the following information via PM:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone number:
Country:

 

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